Ratings based on 981 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Very nice little hotel in the countryside which is with close proximity to the A21.
Staff were all very helpful, polite and friendly.
Facilities in the hotel were very good, although the room could do with a little modernization to include USB charging points and bedside cabinets on both sides of the bed.
Also, the bathroom could do with being updated.
Would stay here again though.
by A verified traveler
Posted 6 May 2024
.
by A verified traveler
Posted 4 May 2024
Bathroom in need of repairs to tub, sink and tiling.
by A verified traveler
Posted 25 Apr 2024
Lovely property near Tunbridge Wells. Very convenient for pembury hospital
by A verified traveler
Posted 21 Apr 2024
The hotel was an excellent choice for us, convenient, friendly & helpful staff and good dining availability.
by A verified traveler
Posted 1 Apr 2024
Good value for the money.
Comment from Hotel Management
7 Apr 2024 by fraser, Hotel Management
Dear Malcolm Thank you for your kind words! We're delighted to hear that you had a positive experience during your stay. We appreciate your feedback and hope to welcome you back again soon. If you need anything else or have any further comments, please don't hesitate to reach out. Safe travels!
by A verified traveler
Posted 16 Mar 2024
Nice service
Comment from Hotel Management
7 Apr 2024 by Fraser, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome y
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
7 Apr 2024 by Fraser, Hotel Management
Dear Ashfeka Thank you for your kind words! We strive to ensure every guest feels valued and appreciated during their stay. We're delighted to hear that our staff made your experience memorable. We hope to have the pleasure of welcoming you back soon! If there's anything else we can do to enhance your stay in the future, please don't hesitate to let us know.
by A verified traveler
Posted 10 Mar 2024
Room was very cold, had to warm it up with an old heating system. Work was being done at 7:30am, banging and drilling next door to our room. There was a non-stop hissing sound from bathroom vent and water leaking from bathroom ceiling down the bathroom light and dripping down the bathtub.
Comment from Hotel Management
7 Apr 2024 by Fraser, Hotel Management
We're sincerely sorry to hear about the discomfort you experienced during your stay. Your feedback is invaluable, and we apologize for falling short of your expectations. Please rest assured that we will address these issues immediately to prevent any inconvenience to future guests. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these concerns to our attention. If there's anything we can do to make it up to you or if you have any further feedback, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Fraser, Hotel Management
Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us.We will be sure to share your review with all of our team and be better time. We very much look forward to welcoming you back again in the near future.
