Ratings based on 32 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Feb 2024
The food is always excellent, the staff very helpful and friendly, room clean and comfortable!
by A verified traveler
Posted 3 Feb 2024
excellent location excellent service
by A verified traveler
Excellent
Posted 29 Jan 2024 on HotelsThe Hotel location is excellent in the heritage zone.Staff were very helpful .from front desk to bellboy to cleaners I love the hotel decorations.Washroom is clean. I highly recommend this hotel.
by A verified traveler
Posted 29 Oct 2023
It’s haunted (you will hear strange things at night) but otherwise an amazing place to stay and the staff are super friendly :)
by A verified traveler
Posted 28 Jul 2023
Rooms located upstairs may not be friendly for seniors. An elevator maybe necessary. I like the food served during breakfast. I was able to sleep well.
by A verified traveler
Posted 29 Nov 2022
The building is too old. The bathroom lots of black ants crawling around on the sink and on the floor. I stayed for 5 days or nights they clean only 1 time the bedroom.
The bathtowels is very2 old and there’s a hole ,no hand towel and face towel. There’s a crack bet the wall and door it’s scary and unsafe . This is my bad experiences to stay in hotel.
by A verified traveler
Posted 28 Jun 2022
The place was clean, quiet and safe. The staff are very helpful and accommodating.
However, the property is already old.
Comment from Hotel Management
18 Jul 2022 by ehdz, Hotel Management
Dear Ma'am Corazon,
Thank you for staying with us , and really appreciate your feed back!
best regards from the whole team .
God Bless!
by A verified traveler from Any city
Posted 14 Jun 2022
I paid through Expedia for two rooms (a single and a double occupancy) but when we got to the hotel we told at the front desk that Expedia only reserved for one double. I showed the receptionist my confirmation and requested them to confirm with Expedia. Once in the room the front called to say that I need to pay for the other room which I did.
I requested Expedia to look at into this matter but was told they cannot reach the hotel management.
I’ve been using Expedia for the last decade and I have a gold status. So far I never had an experience like this. Can anyone help me get my refund.
Comment from Hotel Management
18 Jul 2022 by ehdz, Hotel Management
Dear Sir!
Apologies for the late reply, Expedia called us 3 times and we also explain to them what happen to your booking. because they booked us one room only under your name. i asked them your Acct. number for us to make a refund , or if possible you can give us your email address for us to send you a message and confirmed your bank acct. details. Thank you !
by A verified traveler
Posted 1 Apr 2022 on Hotels
The hotel itself is ok. No frills staff are accommodating. The most important factor is it’s location. In the center. Walkable to plaza, church, public market and various restaurant. It’s also easy to get transport,
by A verified traveler
Posted 9 Jan 2020
It’s accessible to everything, short tricycle ride (if you are commuting) to either of the two large malls but walking distance to Catholic Church, the city hall and capitol building. The downside these days (and it’s not a fault of the hotel) is that tricycle drivers have become choosy on where they would take consumers, unless they pay extra. The city hopefully will phase out tricycles and get a more updated pulick transport such as keeps or buses. It’s about time. Roxas City has grown as a city.
Comment from Hotel Management
13 Jan 2020 by edna, Hotel Management
Dear Ma'am/ Sir,
Thank you for considering us on your trip to Roxas City, we appreciate your feed back we hope to welcome you again the next time.
Sincerely;
From the whole team of RPINN
God Bless!
