Ratings based on 171 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
loved the architecture, attention to detail, location and rovinji itself. What a place! We will be back
Comment from Hotel Management
22 May 2024 by Guest Relations Managment, Hotel Management
Dear Andrew,Thank you for your wonderful review on Expedia. We are delighted to hear that you loved the architecture, attention to detail, and location of our hotel, as well as the charm of Rovinj.Your positive feedback means a lot to us, and we are thrilled that you had such an enjoyable experience. We look forward to welcoming you back in the future!Warm regards,
by A verified traveler
Posted 24 Apr 2024
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Comment from Hotel Management
25 Apr 2024 by Guest Relations Managment, Hotel Management
Dear Cheng Soon Christopher,We extend our sincere gratitude for your glowing review and perfect rating. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations. It was a pleasure serving you, and we eagerly anticipate the opportunity to welcome you back to our hotel soon.Warm regards,
by A verified traveler
Posted 5 Apr 2024
I stayed at the Grand Park a few years ago and it was superb. It feels like the customer service in the hotel has gone drastically downhill since 2019. Staff communication was poor, and staff were noticeably disorganised - particularly the valet who misplaced my keys several times before bringing through the wrong car. It’s a shame, because everything else about this hotel is wonderful.
Comment from Hotel Management
5 Apr 2024 by Guest Relations Management, Hotel Management
Dear Mrs. Sabina,Thank you for taking the time to provide us with your feedback regarding your recent stay at the Grand Park. We sincerely apologize for the disappointing experience you had with our customer service during your visit. Your comments are deeply concerning to us as we strive to provide impeccable service to all our guests.We are truly sorry to hear about the issues you encountered with staff communication and organization, especially with the valet service misplacing your keys and bringing the wrong car. This falls far below the standard of service we aim to deliver, and we understand how frustrating and inconvenient it must have been for you.Please be assured that we take your feedback seriously, and we will be addressing these issues with our team immediately to ensure that such lapses in service do not occur in the future. We are committed to providing exceptional service and ensuring that each guest has a memorable and enjoyable experience at our hotel.We sincerely appreciate your continued support and hope that you will give us another opportunity to exceed your expectations during your next visit. Thank you again for bringing these concerns to our attention, and we look forward to welcoming you back to the Grand Park in the future.With kindest regards,
by A verified traveler
Posted 8 Mar 2024
This hotel and the service they provide is unparalleled to any other hotel I’ve stayed at. 10/10 for everything all around.
Comment from Hotel Management
10 Mar 2024 by Guest Relations Managment, Hotel Management
Dear Vinko,Thank you sincerely for taking the time to share your wonderful feedback about your recent stay with us. We are truly honored by your kind words and delighted to hear that you found our hotel and service to be unparalleled.Ensuring our guests' satisfaction is our highest priority, and it brings us great joy to learn that we were able to meet and even exceed your expectations during your visit. Your commendation motivates us to continue delivering exceptional service to all our guests.Once again, thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back for another outstanding experience in the future.Best regards,
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
31 Jan 2024 by Grand Park Hotel Rovinj, Hotel Management
Dear Sarah,Thank you so much for your delightful review! We're thrilled to know that you had an enjoyable and pleasant stay at Grand Park Hotel Rovinj.Your positive feedback means the world to us, and we're grateful for the opportunity to have contributed to your enjoyable experience.We're always here to ensure your future visits are just as flawless.Looking forward to welcoming you back for another perfect stay!Warm regards,Guest Relations Management
by A verified traveler
Brilliant hotel
Posted 3 Jan 2024 on HotelsWhat an amazing hotel, the staff is super friendly and really goes out of their way to assist you, this hotel is really wow!!! The best!!!
Comment from Hotel Management
20 Jan 2024 by Guest Relations Managment, Hotel Management
Dear Bennie,Thank you so much for your wonderful feedback! We are thrilled to hear that you had such an amazing experience at our hotel. Your kind words about our friendly and helpful staff mean a lot to us. We strive to create a "wow" experience for all our guests, and it's fantastic to know that we succeeded with you. Your satisfaction is our top priority, and we are delighted that you consider us the best!We look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. Your feedback is invaluable to us.Best regards,
by A verified traveler
Posted 23 Oct 2023
Excellent staff, service and spa facilities, with fantastic food at Agli Amici. Beautiful surroundings, would have loved to have stayed longer.
Comment from Hotel Management
24 Oct 2023 by Guest Relations Managment, Hotel Management
Dear Mrs. Nancy,We are thrilled to receive your wonderful feedback about your recent stay at the Grand Park Hotel in Rovinj. Thank you for taking the time to share your experience with us.We are delighted that you found our staff, service, and spa facilities to be excellent. Your kind words about the food at Agli Amici are greatly appreciated.Our beautiful surroundings and the desire for a longer stay are the kind of feedback that inspires us to continue delivering exceptional experiences.Should you ever decide to return, we'll be here to welcome you with open arms and ensure your next visit is just as memorable.Warm regards,
by A verified traveler
Posted 16 Oct 2023 on Hotels
Comment from Hotel Management
18 Oct 2023 by Guest Relations Managment, Hotel Management
Dear Mrs. Hrvic,On behalf of our entire team, we extend our heartfelt gratitude for your outstanding review and the perfect 10 out of 10 rating. It is truly a pleasure to know that you thoroughly enjoyed your stay with us.We look forward to welcoming you back on your next visit to Grand Park Hotel!Best regards,
by A verified traveler
Posted 3 Oct 2023
Loved staying - a beautifully designed hotel, great facilities run by a fabulous team who make your stay special from start to finish
If only there was six stars ⭐️
Comment from Hotel Management
3 Oct 2023 by Grand Park Hotel Rovinj, Hotel Management
Dear Edward Allen,Thank you for choosing Grand Park Hotel for your visit to Rovinj and for taking your valuable time to provide such a wonderful review following your stay. It is a complete delight to read your kind words and to know that you have such fond memories of the time spent at our hotel and that you are delighted with the design of the hotel.Your kind words directed towards the service our Team provides is something we strive to achieve by going above and beyond to ensure guest satisfaction, moreover thank you for complimenting the politeness and helpfulness you were approached with.Truly we feel overwhelmed with your positive impressions and we are expecting you back with arms wide open! Kindest regards, Guest Relations Management
by A verified traveler
Wonderful
Posted 20 Sep 2023 on HotelsFantastic hotel in a wonderful location. Service levels were excellent. There was no aspect we could criticise.
Comment from Hotel Management
20 Sep 2023 by Guest Relations Managment, Hotel Management
Dear Mrs. Joanna,Thank you for your glowing review! We're delighted that you had a fantastic experience with us, and we appreciate your kind words about our location and service. Looking forward to welcoming you back in the near future in Grand Park Hotel Rovinj!
