Ratings based on 960 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2024
by A verified traveler
Posted 4 Jan 2024 on Hotels
by A verified traveler
Posted 23 Dec 2023 on Orbitz
by A verified traveler
Posted 22 Dec 2023
My family arrived at the hotel around 1pm. I asked if possible to check in earlier. I was told the room was not ready. We waited patiently and I went back to the reception to check whether the room might be ready around 2:45pm. The receptionist first said she was not supposed to answer my question as the standard checkin time was 3pm. When I insisted she checked again, she questioned my nationality. I requested to talk to a manager and complained about my experience. The manager said it was their standard procedure to ask about my nationality before checking the room availability. We finally checked in at 3:20pm. The first thing my son found near his bad was a pair of used underwear. The room is tiny. There is nothing except for 3 single beds.
I will definitely not be staying at this hotel in the future. The hotel staff do not respect the guests and there is 0 service. You definitely don’t want to see other people’s underwear in the room.
Our family vacation in Finland was still a memorable one except for the terrible experience at this hotel.
Comment from Hotel Management
24 Dec 2023 by ., Hotel Management
Hello Haiyan,Thank you for the valuable feedback, I am sorry that the experience at the hotel reception was not pleasant, I went through the situation with you at the hotel reception immediately after the incident. We will also go through this feedback with housekeepers.Best regards,Mia /shift leader of reception
by A verified traveler
Central location
Posted 20 Dec 2023 on HotelsHotel was ok for what we needed and very centrally located to centre.
Pool was freezing, hence I dipped a toe and came out…quiet as people don’t stay in long.
tea/coffee in room never replenished.
Breakfast was good and plenty to choose from.
Price reflects the season
by A verified traveler
Posted 19 Dec 2023 on Wotif
Loved the newly renovated section , parking is close , no payment , nice room and bathroom was excellent quality … breakfast was great selection and quality … just it was a bit expensive for the overall hotel and no baggage service or help was difficult with 3 kids, snow and small elevators .
by A verified traveler
Posted 17 Dec 2023
by A verified traveler
Posted 16 Dec 2023
by A verified traveler
Posted 15 Dec 2023 on Wotif
We loved the location.
Very easy for our family to get around.
Very close to shopping.
by A verified traveler
Highly recommended
Posted 10 Dec 2023 on HotelsFabulous stay for a family of 4, the hotel is ideally located and has all the facilities that we needed. The breakfast was included and was delicious with plenty of choice. The room was large for a family of 4 and the kids loved the bunk beds. It was quiet and had a beautiful view of the river. I would highly recommend this hotel
