Ratings based on 9 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 4 Jan 2019
The worst hostel experience in my life. Booked an entire room for 4 people via Expedia website in August at an attractive price. The next day reconfirmed this with the hostel administrator (have a proper correspondence). Called a few days before the arrival. All was good. At check-in, the rood Chinese receptionist barely speaking English told my friends that the price that we paid is actually for 1, and not for 4, when the booking was clearly indicating 4. And asked for the amount which is x5 more than in the booking. We had to spend 2 hours arguing with the host and admin, with absolutely no cooperation from their side. All they were interested in are just money. By our polite request to sort this problem directly with Expedia, we were told this is our problem and not theirs. When we personally gave a call to Expedia and they paid the balance and we have confirmed the reservation for 4 is completed (like it never been before, ha), and we were asked to come back after 3 pm. And they promised to send us the code/room details to my email. When returned at 7 pm, no one was at the reception, front door closed, no details on our rooms and the front door code emailed. When we finally got in and managed to get an admin back to her workplace, she intentionally checked us into the different rooms when there was space to allocate us together. And I remind, we initially had a private quadruple room! This receptionist was just completely incompetent. Absolutely terrible!
by A verified traveler
Lovely clean and functional stay in magical land
Posted 25 Dec 2018 on HotelsLovely place close to Arctic Circle and Santa Village; clean and efficient.
Comment from Hotel Management
17 Feb 2019 by Ibedcity Hostel Group, Hotel Management
Dear Magdalena
Thank you for coming. Hoping meet you again.
Recommended
for Personal Eventby A verified traveler
One of the best hostels!
Posted 11 Apr 2018 on Hotelsthis is one of the cutest hostel i've ever stayed in! True to pictures, everyone gets their own "privacy" in their bunk with a mini curtain. There's a sauna which you can enjoy for 5 euros as well! Really modern kitchen facilities as well!
Comment from Hotel Management
13 Apr 2018 by Ibedcity, Hotel Management
Thank you for your review. We are happy that we have been able to reach our goal,serving high guality hostel accommmodation.
by A verified traveler
Posted 8 Jan 2021 on Ebookers
by A verified traveler
8
Posted 24 Dec 2020 on HotelsRuusuja
by A verified traveler
1人旅世界一周中
Posted 7 Feb 2019 on Hotelsロバニエミで安いところだったので選んだ。China一家が経営 良いところサンタクロース村が徒歩20分 スーパーまで5分 空港まで徒歩40分シャワー キッチン いつでも使える。トイレがたくさんあります。8人部屋だが3人しか宿泊しゃいなくて静かに過ごせた 。良くないところは土足禁止なので自前のスリッパやサンダルがあればよい。スリッパとサンダル用意されてるが汚い あとシーツとタオルも洗っているだろうがあまり清潔感はない
Comment from Hotel Management
14 Feb 2019 by Ibedcity Hostel Group, Hotel Management
Slippers are not available at our hostel, and slippers are prepared by guests. Slippers at the front desk are reserved for guests and are used voluntarily by the guests behind. Hope you understand
by A verified traveler
Posted 6 Feb 2019 on Hotels
Comment from Hotel Management
15 Feb 2019 by Ibedcity Hostel Group, Hotel Management
Thank you for coming.
by A verified traveler
Posted 11 Jan 2019 on Ebookers
Super gérante. Salle commune pas très bien nettoyé c'est dommage.
Les lits sont supers confortables et intimes
Comment from Hotel Management
17 Feb 2019 by Ibedcity Hostel Group, Hotel Management
Thank you for coming. We have already sent people to clean it later. Thank you for your support and understanding.
by A verified traveler
Posted 15 Nov 2018 on Hotels
L’hôtel ne précise pas qu’il est mixte et nous avons du partager notre chambre alors que l’hôtel était vide. État de nettoyage limite
