Ratings based on 965 Verified Reviews
2.7 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Boerne
Posted 22 May 2024
There was a musky moldy smell throughout the property. The bed had dirty sheets. We left IMMEDIATELY!! The front desk promised to refund the next 2 nights but would have to charge for the arrival night. They never refunded. We are not exceptionally picky, but this place was way too gross. DON'T BOOK!!
Comment from Hotel Management
28 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Jeffery,Thank you for taking the time to tell us about your experience at the RED ROOF INN AUSTIN - ROUND ROCK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unpleasant smell of the property, the lack of cleanliness of the sheets and the other concern you mentioned. We take cleanliness seriously, and we will investigate and address this matter immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 19 May 2024
Great stay!
Comment from Hotel Management
20 May 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your 5/5 rating with us, Caleb. Our staff at the Red Roof Inn Austin - Round Rock was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you had a great stay. However, we would love to hear more about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler from Austin
Posted 19 May 2024
Convenient
Comment from Hotel Management
20 May 2024 by Xao RediResponse Specialist, Hotel Management
The team at our Red Roof Inn Austin - Round Rock would like to thank you for sharing your feedback with us, Juan. We were elated to read that we accomplished our goal to provide you with a great stay. You noted that our convenience earned your 5/5 score, which delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 May 2024
A welcoming non-permanent domicile, keep it up y'all!
Comment from Hotel Management
15 May 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Caleb,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUSTIN - ROUND ROCK. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the accommodating staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the futureSincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 11 May 2024
Amiable staff, quiet and comfortable.
Comment from Hotel Management
12 May 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Caleb,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUSTIN - ROUND ROCK. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the amiable staff, quiet and comfortable room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 8 May 2024
Rear entry door is broken and can not be shut. Hallway smells like urine. Pretty sure i watched a few drug deals take place in the parking lot.
Room was clean, but poorly upkept. Bathroom door was missing trim. Grout around shower was dirty. 1 bedside lamp did not work. Room was not serviced for entire length of stay.
Comment from Hotel Management
9 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you, Patrick, for writing to us about your recent stay at our hotel RED ROOF INN AUSTIN - ROUND ROCK. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. Nevertheless, it's good to hear that your room was clean.We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 4 May 2024
Ok
by A verified traveler
Posted 29 Apr 2024
Very dirty , toilet wouldn’t flush the whole time there, shower had hair all over , room door wouldn’t shut all the way . They tried to charge me for it . Walls were dirty hole in the roof .
Yeah would not recommend to any one !!!
Comment from Hotel Management
30 Apr 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Isaiah, Thank you for telling us about your stay at the Red Roof Inn Austin - Round Rock. I am disappointed you had a less than satisfactory experience, prompting your 1/5 score. The situation you described regarding the lack of cleanliness in your room, the hair all over the shower, the dirty walls and all the other concerns mentioned are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Apr 2024
There was a roach in the bathroom area
Comment from Hotel Management
24 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Jesus, I appreciate you sharing your feedback following your stay at the Red Roof Inn Austin - Round Rock. I was saddened to read that your stay fell short of your expectations due to the pests you reported. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Tianna Red Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Danny, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Austin - Round Rock and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
