Ratings based on 252 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tel Aviv
Posted 25 Apr 2024
It’s a beautiful authentic place located close to Basel airport and Elzas but it doesn’t feel like a 5 star hotel
Almost no amenities
Almost no furniture in the huge room
And a very basic bathroom
by A verified traveler from mexico
Posted 22 Dec 2023
Understanding that it is an old castle, I do think that the property has not been kept on prime condition. The bathroom was outdated and did not meet the price of the room. towels, and bed linen were not the best. The minibar was hot! Tesla charger was not working. Food at the restaurant was perfect. Would visit again!
by A verified traveler
Posted 9 Nov 2023
by A verified traveler
Faded and needs a refresh
Posted 2 Jul 2023 on HotelsEnsure you book a superior room or better. Annex rooms are very poor. Outdoor pool green and needs a clean. Spa small and crowded.
Comment from Hotel Management
10 Jul 2023 by Isenbourg Castle, Hotel Management
Hi,Thanks for your stay at Pavillon Nantilde.To answer you : yes our new owner is going to renovated the whole domain in 2024-2025. Concerning the outdoor pool : we have had a problem with the colour of the water but it is now solved. We immediately phoned an enterprise to analyse the water that was still OK to swim but we had to modify the chemical composition of the water to refind its normal translucid colour.Our SPA has been renovated in 2019 but if you are coming during afternoons at the end of the week there are many guests.In 2025-2026 when our domain will reopen, the welness possibilities will be expanded.Best regards,
by A verified traveler
Posted 20 Jun 2023
Young man was nice at reception that is studying at university in the UK. All other staff pleasant enough. We booked the lowest priced room which needs updating, it smelt, and the air con unit was simply letting hot air back in. Not a 5 star experience, regardless of wether we booked a classic room. Quite shocked at the responses from management too when anyone tries to write a bad review, from reading.
Comment from Hotel Management
10 Jul 2023 by Isenbourg Castle, Hotel Management
Dear Madam,Thank you for your stay and your compliments concerning our staff. We just want to point out the fact that when you choose a classic room, it is a standard room with no official air conditionning system in an annex building. Nevertheless, this room gives you the oppotunity to get to the renewed SPA in 2019 and to enjoy the outdoorpool with panoramic views and also to chill out in the beautiful garden. We do not advertise for air conditionning in this building as for the moment we cannot install it. So we added monobloc mobile a/c system that normally produce fresh air but those machines are not as silentfull as a real a/c system. We remind that some customers use bad faith arguments or have a bad behaviour during their stay and so they receive appropriate responses when they allow themselves to denigrate or exagerate at the maximum on social networks. However we give personnalized answers and analyse all the informations that we have before writting on social platforms. It is the case here. We accept critics when balanced with positive aspects but have a zero tolerance with online bashing.We encourage you to read carefully what is indicated on the websites before booking and not to assume that an equipment is present if it is not clearly indicated.Know that when you book through an online tour operator it is more expensive than a direct booking because you pay an intermediary. Finally, we do not control the displays on partner sites, unlike ours. If in doubt ask your questions directly to the hotel, it can be useful.In 2024-2025 our domain will be closed for complete renovation and we hope that the problem of air conditionning will be solved. Best regards,
by A verified traveler
Posted 5 Jul 2022 on Hotels
by A verified traveler
Posted 15 Apr 2022 on Hotels
Amazing castle - only thing was that the service wasn’t 5 star. But still worth it :-)
by A verified traveler
Beautiful mansion + extraordinary surroundings
Posted 21 Jul 2021 on HotelsReally great stay in a beautiful building. Staff are accommodating and nice, the dinner is classical and exquisite and as a bonus, Tesla has installed charges at the front - so if you are a Tesla-driver, this place is perfect as you can park right at the entrance and charge for free.
It's smack in the middle of the wine district, so getting around from the hotel is very easy and convenient.
by A verified traveler
Never again. Overpriced and not clean
Posted 28 Jul 2020 on HotelsThis hotel is totally overpriced! Dirty and not cozy. Room was not clean, smelled old, and no airco in the middle of a hot summer! We slept very bad.
The overall state of the hotel was poor... not well maintained and not clean.
The restaurant was way overpriced.
Laundry service was horrible expensive and not good.
Never again.
by A verified traveler
Posted 29 Dec 2019 on Hotels
