Ratings based on 425 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
We booked a ‘privilege room’ for my partner & 2 children age 5 & 7 as this was the option for sleeping 4 people.
When we arrived it was clear the hotel was undergoing building works internally with no apparent reception desk for the hotel which shared an entrance with the Ibis hotel next door.
Our room smelt strongly of paint, it had a separate study room which had a sofa bed for the kids.
The furniture was really sparse. In the entrance hallway, it was really dark, it needed extra wall lights and a console to put items on. The main bedroom needed at least a chair & side table.
Plug sockets didn’t work by the headboard. No sockets in hallway so we had to charge our phones in the kids/ study room over night.
The coffee machine was in the kids / study room so not ideal for making a drink when the kids have gone to bed.
The windows were able to fully open in both rooms with no safety closing mechanism, not ideal for two young children sleeping in the sofa room.
The bathroom although well presented with soaps, shampoos, etc didn’t have a heated towel rail which we found very odd. The toilet room was separate without a basin which we find very unhygienic.
The ‘privilege room’ felt very ‘temporary’ with very thin walls between rooms, decorating details such as paint work, grouting in bathroom all very messy, not to a 4 star hotel standard.
It was disappointing to have all of these items dampen our experience at the hotel and we would not return because o
by A verified traveler
Posted 8 Jan 2024 on Hotels
by A verified traveler
Good for price
Posted 30 Dec 2023 on HotelsNice place to stay near Notre Dame Cathedral.
by A verified traveler
Posted 30 Sep 2023 on Hotels
Very friendly, helpful staff. Immediately upgraded us when our air conditioning did not work. Clean, modern rooms. Appreciated having on site parking.
by A verified traveler
Not our favorite;(
Posted 28 Sep 2023 on HotelsThe location was great, parking on site was also
Appreciated, & the staff were very friendly & the breakfast buffets was delicious. However, the cleanliness of our unit—the bathroom in particular, needed attention! The bathroom tile was moldy; the shower curtain was dirty. & full of mold & scum at the bottom; the mirror light did not work & was not fixed even when we told the front desk person about it twice.
by A verified traveler
Rouen stopover
Posted 25 Sep 2023 on HotelsIt was a last minute decision to stay at the Mercure in Rouen. The directions were hard to follow. The parking lot was awful. The hotel lobby, staff, and room was very nice. We enjoyed the stay.
by A verified traveler
Posted 20 Sep 2023 on Hotels
Don't be fooled by the outside appearance of this hotel, inside is of a very good quality.
by A verified traveler
Posted 17 Sep 2023 on Hotels
by A verified traveler
Posted 9 Sep 2023 on Hotels
by A verified traveler
Lovely dog-friendly hotel with parking
Posted 6 Sep 2023 on HotelsThis is a good hotel and was great for our one-night stay. Large room and dog friendly. Unfortunately the window had clearly been left open so the carpet was very wet in places, but that's probably not the hotel's fault. The room service food was incredibly good and breakfast buffet was lovely.
