Ratings based on 178 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2024
To much noise after midnight, till 5am.
Terrible
Comment from Hotel Management
6 Feb 2024 by Marthe, Hotel Management
HelloI’m sorry for the embarrassmentduring your stay.I’m sorry
by A verified traveler
Posted 16 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by Marthe, Hotel Management
Bonjour,Merci pour la note attribué à notre hôtel B&BJe suis ravie que votre séjour ce soit bien passé Au plaisir de vous revoir
by A verified traveler
0 out of 10
Posted 29 Oct 2023 on HotelsNo ones clean the room . Stayed for 3 nights in 3 different room has 3 different mattress and soo poor quality : was on painkillers for rest of the week .
Funny things on my last day the housekeeper lady knocked on the door at 10 :30 am saying My last day like i meant to leave 12pm she woke up us then just left the hotel after an hour and had a word with the people at the front desk . They’re saying we should had come and say clean the room . But on the 3rd room we got someone cleaned it ….
Comment from Hotel Management
30 Oct 2023 by Marthe, Hotel Management
Hello,Thank you for your feedback regarding our B&B hotel.I am sorry that your stay at hotel did not happen in other conditions. The satisfaction of our customers remains a priority for us, hoping to welcome you again obviously in better conditions. Marthe
by A verified traveler
Nice Staff Poor Hotel
Posted 29 Aug 2022 on HotelsNeighbourhood was very rundown. Car park smelled of sewage. Although room was clean, the shower did not work properly. We had to change rooms initially as the first didn’t have a locking door. There were wires showing around the hallway and fuse boxes all left open. Staff were very nice but would not stay here again
Comment from Hotel Management
2 Sep 2022 by Aurore, Hotel Management
Hello,On behalf of the entire team, we are sorry that your stay did not go as you would have liked. We are improving every day to satisfy you as best as possible.Cordially
by A verified traveler
Posted 16 Aug 2022 on Hotels
Comment from Hotel Management
21 Aug 2022 by Ahmed, Hotel Management
Bonjour,Merci pour votre commentaire.En espérant vous revoir bientôt !Cordialement, Ahmed réceptionniste.
by A verified traveler
Posted 25 Jul 2022 on Hotels
Comment from Hotel Management
23 Aug 2022 by Aurore, Hotel Management
Merci à vous de nous avoir laisser une note ! Au plaisir de vous revoir au B&B Rouen Centre St Sever Bien à vous Cordialement
by A verified traveler
Posted 23 Jul 2022 on Hotels
Comment from Hotel Management
23 Aug 2022 by Aurore, Hotel Management
Bonjour, Merci de nous avoir laisser une note. Bien à vous. Cordialement
by A verified traveler
Posted 19 Jul 2022 on Hotels
Comment from Hotel Management
20 Jul 2022 by Hôtel B&B Rouen St Sever , Hotel Management
Merci de votre retour, n'hésitez pas à nous expliquer votre ressenti la prochaine fois.
A bientôt !
Romane
by A verified traveler
Good Value Short Walk To City Centre
Posted 28 Jun 2022 on HotelsPleasant, contemporary Hotel, slightly tired looking, but in a good location with helpful staff. An easy 10/15 minute walk across the Siene to the city centre and Cathedral. Parking is in a safe, but slightly convoluted to find, multi storey carpark around the back of the Hotel which does have it's own door into the Hotel lobby.
Comment from Hotel Management
20 Jul 2022 by Hôtel B&B Rouen St Sever , Hotel Management
Thank you for trusting us !
See you soon, it was a pleasure.
Romane
by A verified traveler
Posted 23 Jun 2022
It was well located.
Comment from Hotel Management
20 Jul 2022 by Hôtel B&B Rouen St Sever , Hotel Management
Thank you for trusting us, it was a pleasure !
See you soon !
Romane
