Ratings based on 54 Verified Reviews
3.5 Room cleanliness
3.2 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Dec 2023
Lovely stay. Some scuffs on bedroom walls. No toiletries provided. Great view, warm and clean.
Comment from Hotel Management
5 Dec 2023 by Sita - Stayci Serviced Apartments, Hotel Management
Dear Callum,Thank you very much for leaving a review.We hope you will stay with us again in Rotterdam or in The Hague.Kind regards,
by A verified traveler
Ok but not great
Posted 4 Sep 2023 on HotelsThe neighborhood and building are nice on the outside - but the patio apartment is a disappointment. First - the patio / garden is not very pleasant - gravel and weeds. Second, to get to it you have to pass through a dingy basement with all sorts of laundry piled on the floor. The room is ok but beds not very comfortable. Also, the key system is a pain. You have to use your phone and data to open all doors which is not good if you are coming from abroad or you are out all day and your battery runs out.
Comment from Hotel Management
5 Sep 2023 by Juneal - Stayci Serviced Apartments, Hotel Management
Dear Steven,We appreciate it that you took your time to leave us a review. Thank you for your feedback. We will discuss these issues and work to improve our guest experience.With kind regards,Juneal - Stayci Serviced Apartments
by A verified traveler
Posted 12 Aug 2023
The Garden Suite is small, but well set up, and benefits (when it's not raining) from a private terrace area.
Comment from Hotel Management
12 Aug 2023 by Sita - Stayci Serviced Apartments, Hotel Management
Dear Amelia,Thank you for your kind words and review. Glad to read you appreciated the Garden Suite apartment and had a good time.Kind regards,
by A verified traveler
Posted 1 Jan 2023 on Hotels
Comment from Hotel Management
9 Jan 2023 by Team Stayci, Hotel Management
Dear Nicole,Thank you for your review. Apologies that you did not have a pleasant stay with us. Please note that some circumstance were unforseen and this is not always how things are done at Museumpark.
by A verified traveler
Posted 30 Oct 2022 on Hotels
Comment from Hotel Management
1 Nov 2022 by Sita - Stayci Serviced Apartments, Hotel Management
Hello David,Thank you for your review.
by A verified traveler
Posted 2 Aug 2022
This property is situated in a very lively area that is central to all that Rotterdam has to offer. It is a 10 minute walk from the railway station and just around the corner from multiple eating and drinking venues.
If you can't handle stairs, don't book here. The staircase is extremely steep.
Comment from Hotel Management
11 Aug 2022 by Sita - Stayci Serviced Apartments, Hotel Management
Dear Cleland,
Many thanks for taking the time to leave a review.
Great to hear you enjoyed and appreciated the location of the apartment. About the stairs, these are particular old Dutch stairs I'm afraid. Unfortunately there is no way to get an elevator installed in this building.
by A verified traveler
Posted 3 Mar 2022
The flat was very comfortable and nice, everything was easy to access, it felt homely and had a nice atmosphere. It was not as pristine as in the pictures but it didn't take away from the experience.
The double bed is just 2 single beds pushed together so a bit uncomfortable. There are steep, narrow stairs so that's something to consider but not a problem for most.
It's next to a bar or something, on Fridays a bit loud when they throw out bags of bottles. And if the neighbors are playing loud music in the building it's very audible.
Someone's fire alarm went off once and it alerted the entire building, I find it a big plus to know that if anything happens everyone is informed and safe.
The reception is excellent and the customer service too. We had some misunderstandings and also needed to check in earlier due to mandatory quarantine and they accommodated for that and helped us with everything. A very nice place for a tourist as they help with anything you need in the best way possible.
We traveled with a baby so we are more sensitive to the noise etc but for young adults this place is ideal and would have been great if travelling just the two of us.
When travelling with kids it's also a good place as they have cleaning equipment and laundry station on every floor and you can keep the place and clothes clean yourself without waiting for the weekly cleaning service.
Overall a very good stay with a few minuses that were more so specific to our situation. Thanks!
Comment from Hotel Management
3 Mar 2022 by Sita - Stayci Serviced Apartments, Hotel Management
Dear Katrina,
Thank you so much for your detailed review and feedback.
We will discuss all points within the team and pick up points needed.
Take care!
by A verified traveler from Astoria
Posted 1 Nov 2021
the location is very convenient, high ceiling good size living room.
Old building with a lot of noise, small bedroom, not enough pillows, no shampoo etc.
There is no concierge, you should call a number to open the door for you. Which was not mentioned during reservation.
Comment from Hotel Management
2 Nov 2021 by Jan-Kees van der Toorn, Hotel Management
Dear Andre,
Thank you for your review. We are very sorry to hear you did not enjoy your stay. I am not sure whether the issues have been raised during your stay, but it would have been our pleasure to find a solution for them.
If you make another trip to The Hague or Rotterdam, please contact us prior to making the booking.
Kind regards,
Jan-Kees van der Toorn
Stayci Serviced Apartments
by A verified traveler
Posted 26 Oct 2019 on Hotels
Comment from Hotel Management
27 Oct 2019 by Sita - Stayci Serviced Apartments, Hotel Management
Dear Andreea,
Many thanks for your excellent review!
We are looking forward to welcome you back.
Kind regards,
by A verified traveler
Posted 19 Oct 2019 on Hotels
