Ratings based on 972 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Hotel is easy walking distance from Rotterdam Central Station. We arrived early and they served us free cappuccino and chocolate. They also let me check in early as I had a cold and wanted to rest. The free breakfast was excellent too. I recommend them.
by A verified traveler
Posted 8 May 2024
The property seemed to suffer from inconstancy with the staff. One example is our departure from the hotel. My travelling companion left early in the morning and the front desk refused to order her a taxi, saying that it was an easy walk to the train station. When I checked out later the staff at the front desk more than happily called for a taxi to take me to the train station.
Another issue with the hotel was we had no phone access in the room. There was a phone in the room, but no connection. When I asked at the front desk I was basically dismissed. The staff member said that they knew some of the phones did not work but did not realize ours was out of order. Now in this day and age with cell phones you may not consider this a problem, but in a foreign country and not knowing how to contact someone in case of emergency or need a wake up call it is a tad annoying.
by A verified traveler
Posted 1 May 2024
The phone didn’t work, and after four nights of opportunity, we were told by the hotel that they could not fix it.
Moving rooms is not an acceptable situation, the infrastructure needs to be ready to go or repairable… and it wasn’t.
Included breakfast was half a disaster: The staff was extremely friendly, but they are woefully in need of tables for the amount of people they have staying here, and by all accounts on a regular basis.
This has not been a one off, but the “breakfast room” simply is about 2/3 size max that it should be. Way too small with tables pushed far too close together.
by A verified traveler
Posted 1 May 2024
Our shower stall grout was from the floor half way up way black with grout mold. I advised the staff.
The dining area ran out of napkins after the first day and put out facial tissue instead.
Good news, because I asked specifically for Gluten-free rolls at breakfast, I got hot rolls.
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 19 Apr 2024
Great location, very easy to get around
by A verified traveler
Posted 10 Apr 2024
Everything was perfect plus delicious breakfast every day
by A verified traveler
Posted 9 Apr 2024
No limpiaron la habitación, quedaron en traer toallas y no las llevaron.
by A verified traveler
Posted 3 Apr 2024
