Ratings based on 490 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
What I liked was the peacefulness what I didn't like is I thought I booked the room with a jet spa bath but I did not overall was good experience.
by A verified traveler
Posted 12 May 2024
Lovely stay, gorgeous lake views.
Very pleased. Perfectly clean and tidy.
by A verified traveler
Posted 12 May 2024
Enjoyed using spa. Nice location beside lake. Food at restaurant was very basic.
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 1 May 2024
Lovely hotel by the lake, it’s location is out side Rotorua for those who like walking it’s walkable to Rotorua, it’s close to the airport but hardly saw or heard any planes. It’s close to the red woods forest and Te Puia. The hotel has a swimming pool and hot pool with a spa attached. A lovely place to stay
by A verified traveler
Posted 28 Apr 2024
An amazing resort.
Would definitely recommend.
Beautiful location by the lake.
Staff very accommodating and Breakfast very tasty
Car required as located out of town
by A verified traveler
Posted 3 Apr 2024
Clean and tidy - great view of lake. Stayed for the night and very quiet - lights/fan in the bathroom not working.
by A verified traveler
Posted 24 Mar 2024
The property manager was rude and constantly fighting with her employees. She talked loudly in her native language and was using foul language in front of guests.
We had requested early check in, but were asked to wait beyond the regular check in time.
I am asking for a full refund of our stay.
by A verified traveler from Maple Valley
Posted 24 Mar 2024
While not in Rotorua itself, this resort is minutes from city center and away from the sulphur smell. Lovely setting and attentive staff. Free laundry is a major plus! Easy parking and access to all rooms. The rooms are a bit dated but very clean and comfortable. Excellent T food!
by A verified traveler
Posted 8 Mar 2024
Basically had 1 staff member running the whole place. Sauna didn’t work, steam room had to be turned on before use by the one guy doing all the other jobs then had to wait 20 mins for it. You can find better in the area for similar price.
