Ratings based on 576 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Property was quite dirty, under bathroom sink was disgusting. Mold under sink and just general untidiness. My feet went black after my shower from the floor. The complimentary teabags had gotten wet and were all stuck together. Wet substance on table that smelt a lot like cat pee, cat that liked to jump through the open window (honestly I didn't mind this too much, cat was very friendly but still not something you expect). And our door while locked opened multiple times throughout the night so we had to put a chair up against it.
Overall I wouldn't recommend this property.
by A verified traveler
Posted 19 May 2024
It would be nice to have more cutlery, and dishes to match.
Otherwise very clean. Ok for a couple of nights.
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 27 Mar 2024
There were no plugs beside bed for charging phones.The hand basin plug didn’t work.The netting curtain was falling apart when I opened up Drapes.The place needs an up grade badly.The lounge chair was to big for small area had to walk around it to go in to kitchen and their were no face cloths supplied.The dishwashing soap was watered down.
by A verified traveler
A thorn in our journey
Posted 28 Feb 2024 on HotelsWhen we arrived - the owners / managers were having a very loud verbal argument - Check in was fast. Room - felt like I was in an 80’s, Asian, low budget, porn movie.
Lights blown, major water leak that flooded the floor, grotty, inner spring mattress from the 80’s, pool was milky / cloudy, clientele on our night seemed very seedy - actually the worst accom we’ve had on our 3 week visit here - loved Rotorua but definitely avoid this place.
by A verified traveler
Posted 24 Feb 2024
The unit was very good, with excellent kitchen facilities. We loved the pool and hot tub. However, first impressions were disappointing. The outside space was untidy and the stairs needed attention.
by A verified traveler
Posted 20 Feb 2024
The property was expensive & is in need of refurbishment
However the main shopping area is within easy walking distant, there is good parking ,& the spa & pool are great
by A verified traveler
Posted 17 Feb 2024 on Hotels
by A verified traveler
Posted 10 Feb 2024 on Hotels
by A verified traveler
Posted 21 Jan 2024
The room was small, bed was uncomfortable (could feel the springs through the thin 2 single mattresses that they put together to make it a queen) Photos make the place look nice when its not!! No A/C but a small rubbish fan that barely worked, i recommend doing your resesrch before booking here...
