Ratings based on 820 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Auckland
Posted 2 Jun 2024
The Regent is really well located for an evening out in the many nearby restaurants. It still feels relatively new and well looked after. We have stayed before and really enjoyed it, however, this time there were a couple of disappointments. The mineral pool was advertised as being open from 9am so I had planned a dip before having to head away around 10.30am. When I noticed it was still closed at 9am I was told that it was only half full and not ready until 10am. Unfortunately, this did not leave me enough time to use it. Bit frustrating because it seemed like bad planning on a busy holiday weekend. Super important to manage guest expectations - and the mineral pool was definitely one of the draw cards for deciding to book this hotel. It seems that the importance of these features to guests has been overlooked. The other disappointment is the lack of parking now that their large dedicated parking space has been taken up by a new accommodation block. We had to park just outside on the street - not a major given parking was free over the weekend, but another unexpected. One final minor annoyance is the fact that the housekeeping station was next door to our room and in the morning the housekeepers had positioned their trolley outside our window and were chatting - a bit disruptive when trying to have a lie-in. Having said all of this, the hotel still has plenty of good points, including, comfy beds, good check-in and out experience, so would consider staying again.
by A verified traveler from Armstrong
Posted 16 May 2024
The hotel is a uniquely decorated boutique hotel. It was about a 10 minute walk from the tourist info bldg. and a quick walk to the food alley and the waterfront promenade. We were allocated a very spacious suite on ground level in the bdlg. close to the hotel entrance. However, the room had its drawbacks. The TV is located too far from the beds for easy viewing ... we assume the designers assumed people would sit on the sofa to watch . Our room had a locked connecting door to an adjacent room . The door was beside our bathroom and in the area where there was a mini kitchen. However, we could hear the smallest of sounds through the door and we assume the guest on the other side could hear us too. Our room was located right beside the entrance to this wing. The door was left standing wide open and unsecured in the daytime, leaving us feel a little vulnerable as people could conceivably wander in from the street as it was not being watched from the front desk. At night, the door was closed and patrons needed to use their room key to access the entry. However, it was noisy for us hearing people enter and slam the entry door right beside us. Another drawback to our room was that the blinds needed to be kept closed at all times. We did have a patio right outside our sliding doors, but beyond that was the street where passerbys could look in. We did sit by the pool one morning. It was a lovely little setting.
We did eat breakfast off the menu in the restaurant .
by A verified traveler
Posted 25 Apr 2024
No longer have much onsite parking but otherwise a lovely property.
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 17 Mar 2024
Was expecting to love this place based on some of its previous reviews but just didn't. Room was hot and stuffy and you couldn't leave the windows open due to seasonal flies (this per hotel) and yet the ac was very poor. Restaurant was also a let down - with all their awards I was expecting something special but just wasn't.
by A verified traveler
Posted 15 Mar 2024
Nice and modern walkable to stores and foods
Very centralized
Strongly recommended
by A verified traveler
Beautiful hotel in beautiful town.
Posted 25 Feb 2024 on HotelsRegent of Rotorua is a very beautiful hotel located at Rotorua city center. Staff members were really friendly and helpful. The hotel room is very spacious, conformable and beautiful. We enjoyed the private swimming pool with mineral water and delicious breakfast at the hotel restaurant.
by A verified traveler
Posted 21 Feb 2024
Room is very spacious. Only complaint is the noise from nearby restaurants but it stops at midnight.
by A verified traveler
Posted 20 Feb 2024
The property is in a good location with a lot of restaurants close by. The property is safe and staff is very helpful. Rooms are of decent size and very clean. The breakfast is decent. Wifi is a little temperamental.
by A verified traveler
Posted 18 Feb 2024
