Ratings based on 988 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Very tired and lacking any atmosphere. Room was very basic and was clean. Rubbish bins were over following outside the entrance, has a feeling that the place is hanging on by a thread.
by A verified traveler
Posted 5 May 2024
I had a large room with two king size beds. I particularly enjoyed the spa bath in my room after completing the Rotorua Marathon! A very nice restaurant and professional room service.
Comment from Hotel Management
11 May 2024 by Abhay, Hotel Management
Dear Peter,Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.Warm Regards Abhay
by A verified traveler from Massey
Posted 5 May 2024
We’ve been here before and it was great! So we booked again! This time not so great. Paid a LOT of money to look at the hotel roof, no sky so sad kids, basic cutlery missing, inadequate housecleaning- just supplied new towels but not more toilet paper, did not make the beds and no top up of tiny milk and coffee. The light switch in our room was broken so minimal lighting and no one came to fix. What can I say? A hotel is not stressed because you have been ripped off! The decor is tired and please don’t reply to say I’m sorry you had this experience, we will take your comments into consideration if you don’t plan on doing anything to lift the quality of peoples experiences. A lot of money is needed her to make it a nice hotel again and I am assuming there isn’t enough so the issues will just keep piling up as well as the complaints. The one positive was the comfortable beds and pillows. Sorry but never coming back. somewhere you go to escape and relax.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
11 May 2024 by Abhay, Hotel Management
Dear Wendy,Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.Warm Regards
by A verified traveler
Posted 4 May 2024
That's good place, quite area. overall all good.
Comment from Hotel Management
11 May 2024 by Abhay, Hotel Management
Dear Pundit,Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.Warm Regards
by A verified traveler
Posted 4 May 2024
It was a good price and the beds were big and comfy.
It needs a good renovation, very out dated and run down
Comment from Hotel Management
11 May 2024 by Abhay, Hotel Management
Dear Donna,We apologize for falling short of your expectations during your stay. Your feedback about the aging facilities is concerning, and we sincerely regret any inconvenience caused. We take your comments seriously and will address these issues to improve our guest experience. Thank you for bringing this to our attention, and we hope to have the chance to make amends in the future.Kind Regards
by A verified traveler
Posted 28 Apr 2024
Nice place to be with reasonable prices
Comment from Hotel Management
29 Apr 2024 by Abhay, Hotel Management
Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.Warm Regards
by A verified traveler
Posted 22 Apr 2024
Beautiful building but very poorly maintained.
Comment from Hotel Management
24 Apr 2024 by Abhay, Hotel Management
Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.Warm Regards
by A verified traveler from Las Vegas
Posted 14 Apr 2024
Big rooms is the only positive thing about this hotel. Property is in need of a major TLC, smells like mold a bit, bathrooms dated, furniture almost antique. Not sure why it has 3 star rating. Guest ratings are pretty accurate, we only booked because we arrived late, and hotel was on our way, wouldn't stay there again, and wouldn't recommend to anyone.
Comment from Hotel Management
24 Apr 2024 by Abhay, Hotel Management
We apologize for falling short of your expectations during your stay. Your feedback about the aging facilities & poor service is concerning, and we sincerely regret any inconvenience caused. We take your comments seriously and will address these issues to improve our guest experience. Thank you for bringing this to our attention, and we hope to have the chance to make amends in the future.Kind Regards
by A verified traveler
Posted 14 Apr 2024
Good stay, would recommend for a quick overnight stay. Place is pleasant and quiet. Did not get a chance to try ammenities.
Comment from Hotel Management
14 Apr 2024 by Abhay, Hotel Management
Thank you for taking the time to share your feedback with us.We are delighted that we could ensure a comfortable stay during your visit.We look forward to welcoming you again in the future.Warm Regards
