Ratings based on 619 Verified Reviews

3.9 out of 5
71% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 15 Jun 2021 on Hotels
Easy access
3 out of 5
by A verified traveler

Posted 6 Jun 2021 on Lastminute
The bed was comfortable with lots of comfortable pillows available. Searched everywhere for the spa switch when I found it and turned it on it shot out dead skin and dirt that floated on top of the water. It was dirty the bathroom was filthy the ranch slider had fingerprints and fat residue all over it. The heat pump didn’t work and room got pretty cold. Way overpriced for what we got but we did lastminute order it and are grateful we had accomodation.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jun 2021 on Wotif
3 out of 5
by A verified traveler

Posted 23 May 2021 on Wotif
Staff were friendly, however room was in serious need of an upgrade, smelt like smoke and someone and covered the smoke detectors with toilet paper. Room was clean
4 out of 5
by A verified traveler

Posted 3 Apr 2021
Basic but comfortable One night stay so suited our needs
4 out of 5
by A verified traveler

Always enjoy our stay here

Posted 26 Mar 2021 on Hotels
Always enjoy our stay here pool and spa and spa bath air conditioner
4 out of 5
by A verified traveler from Akld

Posted 24 Jan 2021
Good clean hotel. Close to everything and hice view's
2 out of 5
by A verified traveler from Wellington

Posted 4 Jan 2021 on Wotif
The place has seen better days. The property is dated and our room was not clean. The staff were ok especially when we discovered that the odour in our bath room came from dried vomit next to the toilet that was not cleaned properly. It’s over priced for the state of the accommodation. Their are many cheaper and better quality options in Rotorua that you should spend your money on. The place needs to be closed and upgraded ASAP.
5 out of 5
by A verified traveler

Posted 27 Dec 2020 on Wotif
Joint rooms were a great way to accommodate the number of travelers...
3 out of 5
by A verified traveler

Posted 20 Dec 2020 on Wotif
Need to make sure rooms are clean there was used soap still in shower
Back to Hotel Details Showing Reviews 1 - 10 of 619 Next