Ratings based on 258 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
As others have said, it is an odd check-in experience. Your in a lobby with vending machines and an ATM, and do an automated check in that was straight forward and delivers your keys. The entrance is on the left side of the building outside the lobby, and you do have to climb a flight of stairs to the rooms. The place feels totally empty. But the room is clean as can be, has all the essentials, storage, windows that open for fresh air and a nice shower. And you're staying inside the Rothenberg wall! In the morning you go downstairs and see other travelers and have a lovely buffet breakfast and made to order eggs. The woman who maintains the buffet is kind and helpful, and suddenly the hotel is a welcoming place! The housekeeper was also pleasant.
by A verified traveler
Posted 5 May 2024
This was a great location for exploring Rothenburg’s walled historic town. Basic but very clean and tidy room & bathroom with a simple self check-in process.
Comment from Hotel Management
4 Jun 2024 by Mike, Hotel Management
thank you for your review
by A verified traveler
Zero customer service!
Posted 23 Dec 2023 on Hotelsby A verified traveler
Quiet, convenient place inside Oldtown
Posted 21 Dec 2023 on HotelsThis hotel more than met our expectations! The breakfast was tasty with many options for coffee or drinks. There was cereal, bread, multiple kinds of meat and cheese, yogurt, spreads, and hot eggs available. The room was clean, updated, welcoming, and comfortable. The staff were very friendly, answered any questions we had, whether in person or via email. The hotel is conveniently located within the walls, near a handful of delicious bakeries, restaurants, cafes, and the Christmas Markets. We will definitely stay here next time we are in Rothenburg ob der Tauber!
by A verified traveler
The Best Ever
Posted 20 Dec 2023 on HotelsThis place is amazing!
You are required to use a kiosk to get into the hotel, which left us a little concerned prior to our stay. There is no staff present to check you in. However, When we got there, it was as easy as using an ATM.
The key to my sister's room got stuck, but when we called, staff was there within 5 minutes to help us out. That was the end of any drama.
Mike is the owner of the hotel and I think he got all of his training at Dick's Last Resort wher the staff picks on you at every chance they get. Mike made us laugh every morning. The breakfast was most excellent, the rooms were huge for a guest house, with plenty of storage, and everything was clean. But most importantly, the service was amazing! We left feeling like we had made a new friend. He introduced us to the entire family. He spent time chatting with us, and even purchased some mayonaise when my brother in law mentioned that he wished it had been available. Great location, great hotel, amazing Family!
by A verified traveler
Posted 17 Dec 2023
by A verified traveler
Posted 8 Dec 2023
Rooms were newly remodeled and nice, breakfast was also great. The kiosk for checking in was quite nice, I thought! The staff were friendly and kind! Would definitely recommend it here and will stay here again! Thank you!
by A verified traveler from Coquitlam
Posted 7 Dec 2023
Comment from Hotel Management
23 Feb 2024 by Mike, Hotel Management
Danke für ihre positive Bewertung
by A verified traveler
Posted 25 Sep 2023
Using a kiosk to get my room key was different but worked fine. Breakfast staff very friendly.
Comment from Hotel Management
26 Sep 2023 by Mike, Hotel Management
Thank you for your positiv review.We are glad you enjoyed your stay.
by A verified traveler
Posted 16 Sep 2023 on Hotels
Comment from Hotel Management
20 Sep 2023 by Mike, Hotel Management
Thank you for your review.
