Ratings based on 293 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Resort like hotel in a golf community proximal to the beach. Staff was helpful, parking is ample and easy.
Comment from Hotel Management
5 Jun 2024 by Manuel Criado Dávila Adjunto a dirección, Hotel Management
Dear Emmanuel, Thank you very much for your kind feedback.We are thrilled to hear that the condition of our hotel met your expectations and that the service provided by our dedicated team contributed to a memorable experience. It is also gratifying to know that the amenities in your room enhanced your comfort. The convenience of our parking facilities and the proximity to the beautiful local beach are aspects we are proud to offer our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Manuel Criado DávilaAdjunto a dirección
by A verified traveler
Posted 29 May 2024
There was no live entertainment at all.
Comment from Hotel Management
1 Jun 2024 by Manuel Criado Dávila Adjunto a dirección, Hotel Management
Dear Eric,Thank you for your review.We regret to hear that the absence of live entertainment did not meet your expectations. Our aim is to provide a tranquil and restful environment, and we are sorry that the solutions provided during the stay were not satisfactory.We are pleased, however, that you found our service to be satisfactory and hope that it contributed positively to your stay with us.We hope to welcome you again in the future. Best regards,Manuel Criado DávilaAdjunto a dirección
by A verified traveler from ALLENTOWN
Posted 25 Apr 2024
Disappointed that pools were closed. Needs some exterior maintenance. But all in all would refer to a friend
Comment from Hotel Management
27 Apr 2024 by Manuel Criado Dávila Adjunto a dirección, Hotel Management
Dear Charles,Thank you for your review.We would like to inform you that one of our pools is open daily next to our Food truck, for the use of our customers. We are very sorry that you were not able to enjoy it.It is heartening to know that despite these concerns, you would still recommend Barceló Costa Ballena Golf & Spa to a friend. We are delighted that you were satisfied with the cleanliness of your room, the overall condition of our hotel, and the level of service provided. Our team takes great pride in maintaining a welcoming and comfortable environment for all our guests. Thank you for recognizing their efforts.We hope to welcome you again in the future.Best regards,Manuel Criado DávilaAdjunto a dirección
by A verified traveler
Posted 23 Oct 2023
Average
Comment from Hotel Management
23 Oct 2023 by Manuel C
Guest Experience, Hotel Management
Dear Guest, Thank you for sharing feedback about your recent stay.At Barceló, we strive to always deliver high standards and are sorry that on this occasion the standards expected were not met.We, nevertheless, are pleased that the other aspects of our hotel such our convenient location lived up to your expectations.We hope that you will consider returning to stay with us in the future.Kindest regards,Manuel CGuest Experience
by A verified traveler
Extended business trip
Posted 30 Nov 2021 on HotelsThe overall experience was great. Dinner costs were much cheaper if added as part of the initial reservation and I wish I had done that since dining options were limited because of seasonal closures.
Comment from Hotel Management
1 Dec 2021 by Javier C
Guest Experience, Hotel Management
Dear Tristan.
Thank you sharing your experience with us.
It is a pleasure to know that your stay with us was enjoyable. We do have a restaurant at the hotel if preferred, and there are restaurants in close proximity; our team would be very happy to assist with directions.
We all hope that we will have the chance to welcome you back on another occasion.
Kindest regards,
Javier C
Guest Experience
by A verified traveler
Good comes to mind, nothing bad, but simply good.
Posted 14 Nov 2021 on HotelsThis was a break from our normal Hotels, so, it was a bit different in terms of experience. All we can say is there was nothing intrinsically wrong with this hotel but nothing that made us say, wow! One thing that we did like was the Spa as the facilities were great and the service second to none. We are not used to buffet evening meals and the experience didn't enthuse us to go back, or, take that type of option in the future.
Comment from Hotel Management
16 Nov 2021 by Javier C
Guest Experience, Hotel Management
Dear Peter.
Thank you for taking the time to share your review.
We do everything possible to ensure that our guests can enjoy a pleasant dining experience in an incomparable setting. We will continue working to surprise you with new options so that you will want to return to our side again.
The entire team works hard in order to achieve your maximum satisfaction and achieve your well-being.
We say goodbye hoping you have had a good trip back and hoping that you continue to trust our company.
A cordial greeting. We would love to welcome you back on a future occasion.
Javier C
Guest Experience
by A verified traveler
Posted 22 Oct 2021 on Hotels
Comment from Hotel Management
23 Oct 2021 by Javier C
Guest Experience, Hotel Management
Dear Valborg,
Thank you for this review of your time at our hotel.
We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible.
We look forward to welcoming you and your family on your next trip.
Best wishes,
Javier C
Guest Experience
by A verified traveler
Posted 19 Sep 2021 on Hotels
Great hotel, good location. Perfect for an excellent beach and a good golf course. Staff exceptionally good.
Comment from Hotel Management
20 Sep 2021 by Javier C
Guest Experience, Hotel Management
Dear Guest Guest.
Thank you for taking the time to review your stay.
We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.
We will be sure to let our team members know how much of an impact they made on your experience.
Thank you again; we look forward to welcoming you back soon.
Kind regards,
Javier C
Guest Experience
by A verified traveler
For me - once is enough
Posted 9 Sep 2021 on HotelsI stayed for 8 nights.
I will start with the positives:
1. Extremely clean, everywhere.
2. Both Pool areas are great. Private, tranquil.
3. Restaurants are very nice, breakfast is very good.
4. Spa area is very nice.
5. Beds are extremely comfortable.
6. Showers are hot.
Not so good:
1. Rooms are tired - need updates. Uncomfortable chairs and stained grout in the floor tiles.
2. It is extremely noisy in the rooms. You can hear everyone in the hallway, outside the balcony, above you and next to you. I was near the entrance of the building and heard the door slamming all day.
3. The gym is in need of an update. The elliptical had duct taped handles and the rest of the machines were also worn.
4. Although there is ample parking available on sight, they charge you 15€ to use it. Most people opt to park on the street. A nuisance fee for guests.
5. Two of the three employees I interacted with at the front desk were rude and unhelpful - actually rather disinterested.
6. The air conditioning unit in the room was worthless. The room was mostly humid and damp, and the AC did not keep it cool. The thermostat looked like it was 20 years old. There are no fans and the front desk, when I said the AC wasn’t working replied - do you really want someone to check it?
I love the Barceló brand and use it frequently. Sadly, this location has made me want to look elsewhere. Maybe because it was August and they are busy regardless.
Comment from Hotel Management
10 Sep 2021 by Guest Experience, Hotel Management
Dear Matthew.
Thank you for sharing a review of our hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.
It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed.
Our airs conditioning work in a perfect conditions, but if you had some problems, we hope you informed front desk team to send some body to the room to fix it.
We hope that despite the reviewed issues, you have had a positive stay and enjoyed the entire hotel, facilities and team. All the staff work for offer you a perfect stay and have perfect memories where you are our protagonists.
Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true.
Kind regards.
Javier C
Guest Experience
by A verified traveler
Beautiful hotel!
Posted 22 Jun 2021 on HotelsThe housekeepers talked outside of my room every morning. It was so loud I didn't sleep in much.
Comment from Hotel Management
23 Jun 2021 by Guest Experience, Hotel Management
Dear Mrs. Amber.
We would like to thank you for having chosen our hotel and to share your experience with us.
We truly regret the situation about the housekeepers outside of your room. We have notified the department head to prevent it from happening again.
We hope that you have had a satisfactory experience and have enjoyed all aspects of the hotel, all of them under strict quality standards to ensure your well-being.
Although there is always room for improvement, we should be on the right path to earn a better rating from you in the future. We look forward to having you stay with us again and to being informed of any concerns or imperfections that affect your stay so we may do everything in our power to address them.
Kind regards.
Javier C
Guest Experience
