Ratings based on 253 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 5 May 2024
Stunning scenery
5 out of 5
by A verified traveler

Posted 30 Mar 2024
Clean, lovely staff and food. A little dated but thoroughly enjoyed the stay and surrounding area.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Mar 2024
4 out of 5
by A verified traveler

Posted 20 Mar 2024
Very quiet, undisturbed sleep. Lovely views of the river from room no.19. Nice big bath. Nice and warm throughout the hotel. Mattress a bit firm for my liking
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Mar 2024
5 out of 5
by A verified traveler

Posted 16 Mar 2024
Amazingly helpful and friendly staff
4 out of 5
by A verified traveler

Lovely retreat

Posted 31 Oct 2023 on Hotels
Lovely friendly hotel. The dining room was a lovely space with a log burner and you could take your dog. We had an afternoon tea, evening meal and breakfast. All excellent meals. Wine a bit pricey though. We had a double aspect room overlooking the Wye - view beautiful especially with the autumn colours. The walks were literally outside the front door and Symonds Yat rock was directly behind us. Rained a bit but the hotel was a cosy warm sanctuary from the elements. Staff were all very pleasant. Would definitely go again.
2 out of 5
by A verified traveler

Disappointing

Posted 9 Sep 2023 on Hotels
Great location but the hotel was very disappointing. Tiny room for a family of 3, despite the promotional photos suggesting otherwise. The beds are decades old and very uncomfortable. The room smelt musty and the anaglypta wallpaper is so out of date. Staff are uptight, and not very welcoming. Breakfast is not included in the price, and starts at £10.95 for a basic continental. Full cooked breakfast is an eye watering £15.95! Car parking is not included in the price, which was an extra £7 a night. At check out, I was overcharged for 8 breakfasts, and had to convince the employee that three of us stayed for two nights, making it only 6 breakfasts. This place could be great, but it isn't. If you're looking to book, head for The Old Ferrie Inn, just opposite on the West. Great service, friendly staff, delicious food and good prices.
4 out of 5
by A verified traveler

Good

Posted 29 Aug 2023 on Hotels
The hotel is a bit old and in need of some modernization but this is reflected in the price. Otherwise, it is clean and maintained. The staff was very friendly and the location of course is a winner.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Aug 2023 on Hotels
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