Ratings based on 398 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Alamogordo
Posted 11 May 2024
The hotel is right on the beach which we loved. The too was clean and had a nice balcony.
We did half board. The food was of poor quality and we would not do that again
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Ingrid, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that our beachfront location was a highlight for you and that you found the cleanliness of our rooms to be up to the standard we strive to maintain.However, we regret that the food offered in our half board option did not meet your expectations. We take pride in our commitment to providing quality local cuisine and will certainly review your feedback with our culinary team to ensure our offerings delight our guests.It’s also wonderful to know you enjoyed the balcony attached to your room, which is part of the many amenities we offer to enhance our guests' experiences.We hope to welcome you back. Best wishes,General Manager
by A verified traveler
Posted 29 Apr 2024
Clean property, beachfront, friendly staff. Good size room. Would stay again
Comment from Hotel Management
3 May 2024 by General Manager, Hotel Management
Dear Guest, Thank you for this great review.It is heartening to learn that you found our property well-maintained and our location right on the beachfront to your liking. Our team is also thrilled to receive your commendation on their friendliness and the good size of our rooms. We are proud that the condition of the hotel and the amenities we provide met your expectations, contributing to a memorable experience. It's wonderful to know that you would consider staying with us again. Rest assured, we will continue to uphold our service standards to ensure your next visit is just as enjoyable.We look forward to welcoming you back soon. Kind regards,General Manager
by A verified traveler
Posted 17 Oct 2023 on Travelocity
Not the greatest experience at this hotel. The woman checking us in was very distracted and basically just handed us our keys and gave us no information whatsoever. When you travel half way around the earth, it is nice to at least be greeted with a "welcome"--definitely need to up their hospitality. The location is nice--right on the waterfront and the room had a nice partial view--basic but clean. We went downstairs to the restaurant for dinner and it was closed? There was only a buffet that had a huge tour group. We tried to ask the staff if there were any other dining options and they were very rude and quickly snapped by with a "no...only buffet". Just really bad vibes here. It wasn't a great way to start a 2 week vacation in Spain. It was the beginning of October and it felt like the staff was just really over tourist season. Also, no coffee or tea options in room or lobby. I'm sure we could have found a better place to stay than this.
Comment from Hotel Management
31 Oct 2023 by General Manager, Hotel Management
Dear Rochelle, Thank you for this feedback about your recent stay at Hotel Monterrey by Pierre & Vacances.We are glad to hear that you appreciated our prime waterfront location and the cleanliness of your room with a nice partial view. However, we apologize for the lack of hospitality you experienced during your check-in and the inconvenience you faced at our restaurant. We strive to provide excellent service to all our guests, and we will address these concerns with our team to ensure a better experience in the future.We understand your disappointment with the absence of coffee or tea options in the room or lobby. While we do not currently offer these amenities, we will take your feedback into consideration for potential improvements. In the meantime, our staff is always available to assist with any requests or recommendations for nearby coffee shops.We look forward to seeing you again in the future. Kindest regards,General Manager
by A verified traveler
Posted 22 Sep 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by General Manager, Hotel Management
Dear Andrew,Thank you for this great feedback about your recent stay at Hotel Monterrey by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,General Manager
by A verified traveler
Posted 27 Jul 2023
Comment from Hotel Management
29 Jul 2023 by General Manager, Hotel Management
Dear Marie Laure, Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We hope to see you again soon. Best wishes,General Manager
by A verified traveler
Posted 31 May 2023 on Ebookers
Comment from Hotel Management
21 Jun 2023 by General Manager, Hotel Management
Dear Kevin,Thank you for this great feedback about your recent stay at Hotel Monterrey by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,General Manager
by A verified traveler
Posted 10 May 2023 on Hotels
The room was acceptable, reception at check-in was off-hand.
The bathroom was minuscule
Comment from Hotel Management
15 May 2023 by General Manager, Hotel Management
Dear James,Thank you for sharing your opinion after your recent stay at Hotel Monterrey by Pierre & Vacances.We are glad to hear that you found the room cleanliness to be satisfactory. Our team works hard to maintain a high standard of cleanliness for our guests. However, we apologize for any inconvenience you may have experienced with the size of the bathroom. Our hotel was renovated in 2017, and while we strive to provide comfortable accommodations, we understand that some rooms may not be as spacious as others. We appreciate your feedback on the reception service and will use it to improve our guest experience.We hope to have the opportunity of welcoming you back in the future. Best regards,General Manager
by A verified traveler
Posted 8 May 2023 on Hotels
Comment from Hotel Management
9 May 2023 by General Manager, Hotel Management
Dear Yevgeniy,Thank you for taking the time to share your review.We are sorry we were not able to meet all your requirements.Any suggestions on how we could improve it?The whole team hope to have the pleasure of seeing you again. Best wishes,General Manager
by A verified traveler
Posted 11 Apr 2023
Right on the beach. Beautiful views. Lots of restaurants around. Courteous staff.
Comment from Hotel Management
11 Apr 2023 by General Manager, Hotel Management
Dear Roberto,Thank you for this great feedback about your recent stay at Hotel Monterrey by Pierre & Vacances.Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,General Manager
by A verified traveler
Posted 1 Aug 2022
We had to switch rooms because the air conditioning did not work in our first room.
Comment from Hotel Management
2 Aug 2022 by General Manager, Hotel Management
Dear Roger,
Thank you for taking the time to provide your feedback.
We are concerned by your comments, and sorry our high standards were not met on this occasion. We urge guests to share any concerns they have at the time, so we can rectify them to ensure you have an enjoyable stay, we would have had our maintenance team attend swiftly.
We are always open to suggestions on how we might further improve your experience on your next visit, please do not hesitate to let us know.
We hope to have the opportunity of welcoming you back in the future.
Best regards,
General Manager
