Ratings based on 73 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Room very clean, needs updating.Breakfast selection very good.
by A verified traveler
Posted 7 May 2024
did not like limited selection of snacks in bar, otherwise exc. value
Comment from Hotel Management
9 May 2024 by Mirka Sala Playacapricho Hotel, Manager, Hotel Management
Dear Roland, Thank you for taking the time to review your stay.We are thrilled to hear that you found exceptional value during your stay, and that our room cleanliness, hotel condition, service, and amenities met your expectations and contributed to a wonderful experience.While we regret to hear that our snack selection did not fully meet your preferences, we are continuously reviewing our offerings to enhance our guests' experiences. Your feedback is invaluable to us.We are looking forward to welcoming you again. All the best!Mirka SalaPlayacapricho Hotel, Manager
by A verified traveler
Posted 28 Mar 2024
Pleasant hotel staffs came to our room in the evening and presented us a bottle of champagne and a platter of fruits, nice hospitality
Comment from Hotel Management
3 Apr 2024 by Mirka Sala, GM. Hotel PlayaCapricho, Hotel Management
Dear Tony,It was a pleasure to receive this kind review of your time with us.We are delighted to hear that our personalized attention contributed to your enjoyable stay. It’s a pleasure to provide such hospitality and to know it’s appreciated by our esteemed guests. Our team strives to offer an unforgettable experience, and we are glad to see that reflected in your visit. We hope that the rest of our services, including our beachfront location and family-friendly environment, further enhanced your time with us.We look forward to the pleasure of welcoming you back again in the future. Yours sincerely,Mirka Sala, GM. Hotel PlayaCapricho
by A verified traveler
A birthday treat in Roquetas
Posted 24 Oct 2023 on HotelsA birthday treat for our friend to stay a couple of nights! Our rooms weren’t ready on arrival but was given a voucher for drinks while we waited which was a good gesture by the hotel. The check in receptionist was excellent and although it was really busy with long queues she remained calm and professional under pressure! A bottle of bubbly and card was left in our friends’s room for his birthday which was a nice touch! Rooms with sea view and two huge beds! Bedding and towels spotless white and rooms and bathrooms cleaned to a high standard! Room only so can’t comment about food! Used the bar/cafe between the pool and promenade! The two barmen were excellent offering good service for drinks and breakfast! Glad this area was open this time as lovely location right by the beach! A shame one of the lifts was broken as had to wait a long time at peak times. So busy at checking out time had to carry cases down many flights of stairs! We liked the location of the hotel near to bars and restaurants and plenty parking nearby! Our second stay here and will most likely stay again!
Comment from Hotel Management
25 Oct 2023 by Mirka Sala, GM. Hotel PlayaCapricho, Hotel Management
Dear Kathryn,Thank you for your review.We are glad to hear that our check-in receptionist provided excellent service and that you appreciated the gesture of complimentary drinks while waiting for your rooms. It's great to know that you enjoyed the sea view rooms with spotless bedding and towels, as well as the high standard of cleanliness. We also appreciate your kind words about our bar and café staff, and their attentive service.We apologize for the inconvenience caused by the broken lift and the waiting time during peak hours. We understand that this may have affected your overall experience, and we are working on improving this aspect. We are also sorry for any inconvenience caused during the check-out process. Our hotel's prime location near bars, restaurants, and parking facilities is indeed one of our strengths, and we are happy that you enjoyed it.All of the team hope that we may be able to see you again in the future. Kindest regards,Mirka Sala, GM. Hotel PlayaCapricho
by A verified traveler
Posted 9 Oct 2023 on Orbitz
The hotel amenities (pool area) are good, as depicted in the description. The entertainment at night was also good for the kids. The food was really bad quality, greasy, chicken and pork were cold, salmon fillets were dry and tasted bad, the cod was unetable, the pastry was superartificial. nothing good to say of the restaurant. avoid at all cost. Also you must pay for the filtered tap water (1.80 euros per 750mL) The food ruin our experience whcih otherwise would have been good. It is not a fancy buffet, its cheap cafeteria food sold at very expensive price.
Comment from Hotel Management
10 Oct 2023 by Mirka Sala, GM Hotel PlayaCapricho, Hotel Management
Dear Rodrigo,Thank you for taking the time to review your stay.We are glad to hear that you enjoyed our pool area and the entertainment provided for the kids. Our team works hard to ensure that all guests have a pleasant stay, and we appreciate your positive feedback on these aspects.However, we are sorry to hear that you were disappointed with the food at our restaurant. We strive to offer a wide variety of high-quality dishes to cater to different tastes, and we regret that our offerings did not meet your expectations. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.We hope to provide you with a more enjoyable stay in the future.Kind regards,Mirka Sala, GM Hotel PlayaCapricho
by A verified traveler
Posted 10 Sep 2023
We had a great family holiday here, the food was great, and the room comfortable. The swimming pool and access to the beach is great. The hotel is a little dated and could use some improvements to make it more modern.
Comment from Hotel Management
11 Sep 2023 by Mirka Sala, GM Hotel PlayaCapricho, Hotel Management
Dear Yoli,Thank you for taking the time to share your review.We are delighted to hear that you enjoyed our delicious food and comfortable rooms. It's great to know that our swimming pool and beach access contributed to a memorable family holiday for you.We appreciate your feedback regarding the hotel's appearance. While our Roman-style décor and traditional charm are part of our unique identity, we understand that some guests may prefer a more modern style. Rest assured, we continuously strive to maintain and improve our facilities to ensure a pleasant stay for all our guests.It would be a pleasure to welcome you again. Best regards,Mirka Sala, GM Hotel PlayaCapricho
by A verified traveler
Posted 7 Jul 2023
Dated but mostly functional rooms, WiFi is unusable in the rooms as signal is so weak, had to go to reception to download kindle book which needs very little. No kettle in room which surprised me for 4 star, good spacious bathroom, good hotel for kids, but the extremely loud hotel ‘entertainment’ on in the open air until midnight every night got a bit grating especially as my room was very close to it.
Comment from Hotel Management
10 Jul 2023 by Mirka Sala, Gerente Hotel PlayaCapricho, Hotel Management
Dear Nicholas, Thanks for sharing your point of view.Our team is delighted that you had a comfortable stay with us.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be taking it into consideration going forwards.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Mirka Sala, Gerente Hotel PlayaCapricho
by A verified traveler
Posted 5 Nov 2022
Amazing hotel, very clean very organised, with access to outside pool and indoor pool, with sea view. Definitely recommend that
by A verified traveler
Posted 18 Oct 2022 on Hotels
by A verified traveler
Posted 9 Oct 2022 on Hotels
