Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Was a brilliant place to stay! So close to the train and easy access to a number to of convenience stores! The room was fantastic - we had a connecting room and the bathrooms were of a decent size! The availability of bathroom products on level 2 made things really easy! The area was quiet and the beds were really comfortable. The rooms size was small but we made it work! We used the laundry and it cleaned and dried the clothes well. All in all we throughly enjoyed staying here!
Comment from Hotel Management
19 May 2024 by Masaki, Hotel Management
Thank you very much for staying with us. We are pleased to hear that you enjoyed your stay with us. We will continue to make every effort to improve the comfort of our guests, and we hope you will visit us again when you come back to the area. Sotetsu Fresa Inn Tokyo Roppongi
by A verified traveler
Posted 4 May 2024
.
Comment from Hotel Management
6 May 2024 by 相鉄フレッサイン東京六本木, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Tokyo Roppongi. We hope you had a relaxing stay with us. We will continue to make every effort to improve the comfort of our guests, and we hope you will visit us again when you come back to the area. Thank you very much for taking time out of your busy schedule to write a review of our hotel. All of our employees look forward to serving you again. Please continue to take good care of yourself.
by A verified traveler
Posted 3 May 2024
Small rooms. Excellent location.
Comment from Hotel Management
6 May 2024 by 相鉄フレッサイン東京六本木, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Tokyo Roppongi.We are very sorry that we could not meet your expectations regarding the size of your room. We have several other types of rooms in addition to the one you requested this time. Please feel free to ask the front desk staff if you would like us to show you around.We look forward to welcoming you to our hotel again when you have a chance to visit Roppongi.Sotetsu Fresa Inn Tokyo Roppongi
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 22 Apr 2024
The hotel it’s self check in (check out )
Comment from Hotel Management
23 Apr 2024 by Sotetsu Fresa Inn Tokyo Roppongi, Hotel Management
Thank you for staying at the Sotetsu Fresa Inn Tokyo Roppongi.We hope you enjoyed your trip.We will continue to pay more attention to our guests and be more attentive to their needs while they are checking in at the check-in counter.We will continue to make every effort to meet your expectations on your next visit.We would like to thank you again for taking time out of your busy schedule to write a review of our hotel.
by A verified traveler
Posted 25 Feb 2024
Large bed compared to other properties. Has VOD for 1000 yen.
Comment from Hotel Management
27 Feb 2024 by Sotetsu Fresa Inn Tokyo-Roppongi, Hotel Management
Thank you for staying at the Sotetsu Fresa Inn Tokyo Roppongi.We hope you enjoyed your trip.We are very pleased to receive your compliments.We will continue to make every effort to meet your expectations on your next stay.Thank you again for taking time out of your busy schedule to write a review of our hotel.Please take care of yourself so that you do not get tired.Sotetsu Fresa Inn Tokyo Roppongi
by A verified traveler
Posted 16 Feb 2024
Room was very small with dust on shelf. We could see only walls of next building from the window.
Comment from Hotel Management
17 Feb 2024 by Sotetsu Fresa Inn Tokyo Roppongi, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Tokyo Roppongi. We are very sorry that the room size did not meet your expectations. We have several other types of rooms available in addition to the one you requested this time. Please feel free to ask the front desk staff for more information. We also apologize for the lack of cleanliness of the rooms. We will take your comments into consideration and make every effort to improve the situation. Thank you very much for taking time out of your busy schedule to write this review. Sotetsu Fresa Inn Tokyo Roppongi
by A verified traveler
Posted 1 Feb 2024
This hotel is at a very convenient location. It is about 3 minutes away from the metro and is also close to a lot of convenience stores and restaurants. The location is also at a very populated area which makes it feel safe to explore at night. The hotel was clean and provided free amenities. They also have an additional (separately charged) service where you can ship your luggage to the airport from the hotel. The front desk service was helpful as well. Overall, I would highly recommend this hotel if you are staying in the Tokyo area.
Comment from Hotel Management
2 Feb 2024 by Sotetsu Fresa Inn Tokyo-Roppongi, Hotel Management
Thank you for staying with us.We are pleased to receive your compliment about our location, cleanliness of the room, amenities and attentiveness of our staff members.We constantly strive to improve the quality of our service even further.Once again,we would like to appreciate for your comment.We look forward to serving you again in the near future.
by A verified traveler
Posted 18 Jan 2024
Very close to the metro and there are plenty of food places and convenience stores nearby as well.
Comment from Hotel Management
18 Jan 2024 by Sotetsu Fresa Inn Tokyo-Roppongi, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Tokyo-Roppongi.We are pleased to receive your compliment about our location.We strive to improve the quality of our service even further. Once again,we would like to appreciate for your comment.We look forward to serving you again in the near future.
by A verified traveler
Posted 17 Jan 2024
small room but clean
Comment from Hotel Management
18 Jan 2024 by Sotetsu Fresa Inn Tokyo-Roppongi, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Tokyo-Roppongi.We are pleased to receive your compliment about our location.Roppongi is widely known for plenty of food places.We constantly strive to improve the quality of our service even further. Once again,we would like to appreciate for your comment.We look forward to serving you again in the near future.
