Ratings based on 983 Verified Reviews
2.8 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your rating and insights, as they help us continually improve our services. If there were specific aspects of your stay that we could address or improve upon, please feel free to share them with us. We hope to welcome you back for an even better experience inSincerely, Hotel Manager
by A verified traveler
Posted 15 Jun 2024
Lived up to being a property by an airport
Comment from Hotel Management
15 Jun 2024 by Hotel Manager , Hotel Management
Dear Michelle,Thank you for your feedback. We strive to provide a convenient and comfortable experience for all our guests, especially considering our proximity to the airport. We appreciate your comments and hope you had a pleasant stay overall. Your satisfaction is important to us, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Jun 2024
Everything
Comment from Hotel Management
17 Jun 2024 by Hotel Manager , Hotel Management
Dear Yuri,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Jun 2024
Filthy, smelly, holes in walls stuffed with toilet paper.
Very rude and uncooperative front desk employee!
Comment from Hotel Management
12 Jun 2024 by Hotel Manager , Hotel Management
Dear Richard,We are truly sorry to hear about your negative experience during your stay. The conditions you described are completely unacceptable and do not reflect the standards we aim to maintain. Additionally, encountering rudeness from our front desk staff is deeply concerning, as providing excellent customer service is paramount to us. We take your feedback seriously and will address these issues immediately to ensure they are rectified. Please visit us again.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Jun 2024
Lighting was terrible the windows were broken to some of the entries in lobby to get to the rooms. The bathroom was not that clean broken toilet seat and room had bad smell. The facility needs a complete make over.
Comment from Hotel Management
12 Jun 2024 by Hotel Manager , Hotel Management
Dear Marvie,We apologize for the inconvenience and discomfort you experienced during your stay. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager
by A verified traveler
Posted 10 Jun 2024
The air-conditioning didn't work initially. We called the front desk at 11pm to inform them the air-conditioning didn't work. We asked for a different room. We where informed there were no other rooms available, and we either open the window or find another hotel. Since it was late we stayed in the room. The air-conditioning eventually kicked on at about 1am. We informed them at the front desk the following morning. They said they would give us points towards another stay. Haven't received anything yet.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Jamel,We sincerely apologize for the inconvenience you experienced with the air-conditioning during your stay. It's regrettable that our initial response did not meet your expectations. Rest assured, we take your feedback seriously and will address this issue with our team to prevent recurrence. We hope to have the opportunity to welcome you back for a more pleasant stay.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Elizabeth,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 5 Jun 2024
Outdated
Comment from Hotel Management
6 Jun 2024 by Hotel Manager , Hotel Management
Dear Ralph,Thank you for staying with us. We appreciate your feedback. We're constantly working to improve our facilities and services, and we'll certainly take your comments into consideration. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Hotel Manager , Hotel Management
Dear THOMAS,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We're truly sorry to hear that your experience fell short of expectations. Your feedback is invaluable, and we'll use it to improve our services. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager
