Ratings based on 769 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
by A verified traveler
Posted 8 May 2024
Well placed hotel for town centre. Good accommodation and food with excellent staff.
Comment from Hotel Management
13 May 2024 by Subdirección, Hotel Management
Dear Colin,Thank you for your comment.Regards
by A verified traveler
Posted 5 May 2024
Excellent property …. 10/10
Comment from Hotel Management
6 May 2024 by Subdirección, Hotel Management
Dear Sanjiv,Thank you for your score.Regards
by A verified traveler from Potomac
Posted 28 Apr 2024
View from the back patio of the hotel was beautiful, half the rooms face that way. Location was convenient for walking. Room was on the smaller side, bed OK not great. Room shower kept oscillating between hot and cold randomly. Spa was unpleasant - FYI it’s 15E plus tax to use the area per guest. It consists of what should be a small hot bath area with some jets and a sauna - looks pretty but water is freezing cold, sauna is tiny. After charging us no one was available at the spa for assistance - didn’t give us towels either. When discussing The Spa with the front desk manager I got a lot of pushback denying that there was anything wrong. I invited him to check the water temperature - unpleasant experience with customer service.
Comment from Hotel Management
30 Apr 2024 by Subdirección, Hotel Management
Dear Andrea, First of all, thank you for taking part of your time to rate and comment on your stay. We are glad to know that you liked the views. As for the SPA, it is an extra service that is not included in the room rate, hence its cost of 15.00 per person. Regarding water, it has the temperature that is stipulated by regulations. It is not possible to put it at a higher temperature. Regards, Subdirección
by A verified traveler
Posted 28 Apr 2024
On a scale from 1-10 the views from our room were a 20! Don’t miss this beautiful city!!
Comment from Hotel Management
30 Apr 2024 by Subdirección, Hotel Management
Dear JaniceThank you for your time to value us and for your comment.Regards,
by A verified traveler from Waco
Posted 15 Apr 2024
The property is located 5-7 walk from the town center, easy walk. The hotel parking is mostly covered but limited number of spaces so get there early. View from the hotel is spectacular. Bar area and terrace is very enjoyable. Hotel needs to upgrade the bedroom balconies as they are showing their age. Balconies need a good cleaning. Hotel rooms, Junior suites are not very large but they are comfortable and clean. Breakfast is nice but could do with some improvement. The breakfast coffee and orange juice stations are in a poor location as there is always a line of people waiting to use them blocking access around the breakfast area. Table service for coffee would be a good idea in addition to the machines. Overall a nice hotel in a great location and well worth the visit. Great staff, friendly and helpful.
Comment from Hotel Management
30 Apr 2024 by Subdirección, Hotel Management
Dear Dermot,Thank you for your nice comment and for your score. We are glad to know that everything was great for you.Regards
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Subdirección, Hotel Management
Dear Malcolm,Thank you for your score.Regards
by A verified traveler
Posted 24 Mar 2024
This hotel met and exceeded my expectations. It's a short walk to town in a quiet neighborhood, the views are absolutely stunning, the staff was incredible. Our room (highly recommend the taos view rooms) was very comfortable. The pool and grounds could probably be updated a little bit but the staff and scenery more than made up for it. Thank you everyone for making our stay so very wonderful. We hope to return soon.
Comment from Hotel Management
31 Mar 2024 by Subdirección, Hotel Management
Dear Emily,Thank you for take part of your time to share your experience and for your score.Regards,
by A verified traveler
Posted 21 Mar 2024
Comment from Hotel Management
30 Apr 2024 by Subdirección, Hotel Management
Dear Stephen,Thank you for choosing us for your stay.Regards
by A verified traveler
Posted 10 Mar 2024
Very nice hotel
Comment from Hotel Management
31 Mar 2024 by Subdirección, Hotel Management
Dear Valeria,Thank you for your score.Regards
