Ratings based on 945 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
bar and restaurant closed all day saturday and night
Comment from Hotel Management
7 Jun 2024 by Jin, Hotel Management
We apologize for the inconvenience. Hopefully our restaurant will get fully staffed soon and reopen smoothly.
by A verified traveler
Posted 7 Jun 2024
Pretty close to the hotel so that was nice. The only thing I did not care for was the front desk staff were not very friendly the first night. They didn’t greet anyone or anything. The next morning and moving forward everyone was very friendly, answered questions etc. i would say back here again
Comment from Hotel Management
7 Jun 2024 by Jin, Hotel Management
It's great that the hotel's location worked out well for you. We are sorry about the initial experience with the front desk staff, but I'm glad to hear things improved afterward. We’ll definitely implement the training consistently.
by A verified traveler
Posted 6 Jun 2024
Convenient for quick trip
Comment from Hotel Management
9 Jun 2024 by Jin, Hotel Management
Wow! Thank you so much for the perfect score! We're absolutely delighted that you had such an outstanding experience during your stay. Your feedback means the world to us, and we can't wait to welcome you back for another exceptional stay in the future
by A verified traveler
Posted 3 Jun 2024
Professional, efficient front desk staff
Comment from Hotel Management
7 Jun 2024 by Jin, Hotel Management
"That's wonderful to hear! Having professional and efficient front desk staff can really enhance the guest experience
by A verified traveler
Posted 2 Jun 2024
It was easy to find
Comment from Hotel Management
7 Jun 2024 by Jin, Hotel Management
That's great to hear! A hassle-free arrival definitely sets a positive tone for the rest of the stay.
by A verified traveler
Posted 31 May 2024
Disappointed the restaurant was not open
Comment from Hotel Management
1 Jun 2024 by Front Desk Team, Hotel Management
Charnee, We apologize that the restaurant was not open when you arrived. We are open for Breakfast and dinner only. We are saddened to hear that you were unable to enjoy our restaurant. Thank you for taking the time to provide your feedback.
by A verified traveler
Posted 26 May 2024
Beautiful room but a pretty simple breakfast that you had to pay extra for…certainly not worth $10
Comment from Hotel Management
1 Jun 2024 by Front Desk Team, Hotel Management
Judith,Thank you for taking the time to provide your feedback. We are happy to hear that you enjoyed your room. We do have breakfast packages available if the future. It was a pleasure hosting your room accommodations. Thank you again!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
1 Jun 2024 by Front Desk Team, Hotel Management
Shoshana,Thank you for staying at our property. We are pleased to hear that you enjoyed your stay. Our staff hopes we get the opportunity to serve you again.
by A verified traveler from Dolores
Posted 24 May 2024
by A verified traveler
Posted 23 May 2024
Wish they had USB plugs in find room
Comment from Hotel Management
24 May 2024 by Front Desk Team, Hotel Management
Elena,Thank you for your wonderful feedback! We are happy to see that you enjoyed your stay here at the Holiday Inn Detroit Metro.
