Ratings based on 158 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
I liked the hotel location because it was conveniently closed to the train station so if you need to catch a train or go to the airport it is great. It is also closed to metro and buses so you can tourist. I only stay for one night so it was good enough.
by A verified traveler
Terrible customer service, unhelpful.
Posted 15 Mar 2024 on HotelsArrived to hotel and discovered that you need to climb stairs to reception despite listing as having a lift. I booked this as I have a disability and stairs are very difficult for me. Pointed this out to man on reception who told me they let people know when they buzz up about how to get the lift via courtyard, had to explain my disability and that I require a lift. Later in the evening I needed in to reception and had to call to be let in as they hadn't given me a key ( you have to go out into the communal stairwell to access the lift). Was lectured on lift use and to only use with luggage and again had to tell staff I have a disability. On wanting to check out I called reception to ask to be let in to return keys etc. I was told to just leave them in the room, which made me feel like a burden. The room was adequate for one night but beds were very hard.
by A verified traveler
Posted 21 Feb 2024
The entrance to the building was very unique. It had a nice balcony, it was very clean, and the staff was always at the desk if you needed something.
Comment from Hotel Management
22 Feb 2024 by Demetrio, Hotel Management
Hello David,Thank you for your kind review, I will share it to the rest of hotel staf.
by A verified traveler from Bradenton
Posted 10 Nov 2023
Beds were hard. Free breakfast was advertised but not available for our stay.
Comment from Hotel Management
14 Nov 2023 by Demetrio , Hotel Management
Dear Guest,Thank you for your review, it is appreciated.We are sorry for the missunderstanding regarding the breakfast but we don't have anymore that service from few years. Your rate and every other reservation that arrive in hotel Taormina is "room only" and it should be advertised that way from the agencies. If you can inform us please where is it advertised?Unfortunately the mattresses are a bit hard but informing us about that it was possible to provide in the morning softener for them to lay on top.Best regards, htl Taormina
by A verified traveler from TORONTO
Posted 11 Oct 2023
Comment from Hotel Management
14 Nov 2023 by Demetrio, Hotel Management
Thank you very much for the review and for choosing htl Taormina
by A verified traveler
Posted 22 May 2023 on Hotels
by A verified traveler
Posted 14 May 2023
near train station. But check-in time was too long. Staff were busy talking to each other and did not seem to mind the guest waiting.
by A verified traveler
Posted 7 May 2023 on Orbitz
The interior of the hotel is clean and modern. My room was very nice and pleasantly furnished. I would stay here again.
by A verified traveler
Just what you looking for
Posted 30 Oct 2022 on HotelsIt was pretty good. Just what I was looking for. Own bath and bed for myself
by A verified traveler
Posted 1 Oct 2022
Quiet
