Ratings based on 14 Verified Reviews
3.4 Room cleanliness
3.1 Service & staff
3.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
We booked 2 halfs weeks in Rome Palermo Cagliari for Holy Week and Easter. Our airline told us because of a flight change we coukd stay longer.It was perfect for us because we bought a home for my daughters birthday. There were minor issues so we needed a last minute 7 more days stay and RSRVS told us they could only do 4 the attendant did not speak english and did not offer taxi ...she rudely opened the door and was sweeping us out..PS we tipped her well and she did this. She didnt even photo copy our passports! The location is very far from everything and tiring walks back. to stay. The train station has many stair cases to from confusing connecting trains so please have the app and wifi.To get a taxi to the airport is at least maybe an hour or more , you cant just flag a taxi
...The building attendent Eber was an angel he offered to hold our bags for 5 hours until our next hotel check. He tried calling a taxi..he told us it was very difficult.So we hauled our luggages to the train station.Lucky for us we have been to Rome over 20 times. This location is not good.Please save your precious time and money. Our favorite place is Hotel Gravina San Prieto! To this hotel here Rome Sweet Home Vatican you are charging to much for the very far location to train station that still need to connect. The bus stops nearby are the same .
Comment from Hotel Management
29 Apr 2024 by Al, Hotel Management
Thank you
by A verified traveler from west palm beach
Posted 20 Apr 2024
Comment from Hotel Management
10 May 2024 by Al, Hotel Management
Grazie!
by A verified traveler
Posted 10 Oct 2023
We were pleasantly surprised as the room and bathroom were a reasonable size and had a balcony (Jessenia). There was a fridge in the room but the place would have benefited from shared kitchen facilities. The room was cleaned every day and the lady doing reception/ housekeeping was very nice. She's only around in the mornings and the place is not staffed 24h like a hotel so keep this in mind when booking. We arrived in the afternoon so needed to self check in by putting a code in a key box outside, instructions were sent on the day. The area is perfectly located with a short walk to the metro station and walking distance to Vatican. Great coffee place opposite and an amazing pizza takeaway place nearby (La Pratolina). There is a 24h shop Carrefour 10 min away on the way from metro where we got some drinks and breakfast stuff.
Comment from Hotel Management
29 Oct 2023 by Aldo, Hotel Management
Grazie mille!
by A verified traveler
Posted 19 Jul 2023
No check in person. Hot water not working had to set own on balcony. People did not speak English. Had to send email to Aldo and he answered back in English as he too could not speak English. No help in helping tourists out. Will never stay again. We are use to staying in hotels which this one we thought was.
by A verified traveler
What you see is what you get
Posted 5 Jun 2023 on HotelsWas in a less touristy part of town but was able to get to the vatican in about 15 min walk. The balcony was fine but the view was of a gas station. All and all it was a fine stay to walk in rome and not to far from the metro.
Comment from Hotel Management
6 Jun 2023 by Al, Hotel Management
Grazie!
by A verified traveler
Posted 21 May 2024
Me perece muy mal mi estadia pues no hay quien te atienda, lleganos del aeropuerto y nadie bos atendió, nos dejaron las llaves para entrar en un lugar escondido y no hay quien te atienda o te apoye
Comment from Hotel Management
22 May 2024 by Al, Hotel Management
Gentile ospite,non abbiamo il trasferimento dall'aeroporto, ma basta chiedere informazioni e tutto diventa più semplice.Non lasciamo mai i nostri ospiti da soli, applichiamo il self check-in dopo le ore 14:00 ed è semplice e pratico, la sua descrizione non corrisponde alla realtà poichè i box che contengono le chiavi sono giù all'ingresso e le informazioni sono chiare e facili da capire.Abbiamo sempre risposto ad ogni sua domanda e esigenza con piacere.Dispiace essere giudicati su servizi che non offriamo e su commenti non veri, non smetteremo mai di guardare avanti con ottimismo. La nostra forza è il lavoro!Grazie per la sua visita!
by A verified traveler
Posted 29 Apr 2024
Pas de volets, chasse d'eau qui fuit, peu d'équipements, petit déjeuner ridicule, douchette pas adaptée à la colonne de douche.
Comment from Hotel Management
1 May 2024 by Al, Hotel Management
Grazie!
by A verified traveler
Posted 14 Feb 2024 on Hotels
Comment from Hotel Management
18 Mar 2024 by Al, Hotel Management
Grazie!
by A verified traveler
Posted 28 Nov 2023
Comment from Hotel Management
19 Dec 2023 by Aldo, Hotel Management
Grazie mille!
by A verified traveler
Posted 29 Oct 2023
Bien proche du Vatican super service et Petit déjeuner top
Comment from Hotel Management
29 Oct 2023 by Aldo, Hotel Management
Grazi mille!
