Ratings based on 469 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
I did not stay there. When I pulled in it looked like a slum. Very dark, no signage, people hanging out in the parking lot. I Drove away and stayed elsewhere.
Comment from Hotel Management
19 Jun 2024 by Joey, Hotel Management
We are sorry to hear about your experience, Peter! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey
by A verified traveler
Posted 28 May 2024
Upon arrival, you may notice an exterior facade that could use an uplift, a parking lot that could use a pave, and a pool one could add water to. These minor curbside details are just a few small pieces of the cover that one could judge an entire book upon. Don't be fooled, this is a genuine (5)Star resort. The rooms are comfortable, maintained ,and clean.ive found the staff to be kind, hardworking, respectful and genuine. Give it a shot and you will see that there is an affordable, quality, and comfortable stay here that is well kept and truly accommodating. Regardless of whom or what may check-in or out- this place delivers.
Comment from Hotel Management
6 Jun 2024 by S, Hotel Management
Hi, John! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
6 Jun 2024 by Noah, Hotel Management
Hi, Theron! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
by A verified traveler
Posted 7 Apr 2024
Beds were comfortable. Smelled like weed throughout the hallways. Staff was nice. I've experienced a lot worse to be sure. Not worth $98, but there ya go.
Comment from Hotel Management
2 May 2024 by Ammy, Hotel Management
Hi, Matt! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
2 May 2024 by Ammy, Hotel Management
Hi, Nathan! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.
by A verified traveler from Powder Springs
Posted 26 Mar 2024
There was NOTHING acceptable abt Rm № 304. The below were observed deficies and challenges:
1) The Clock Radio was NOT plugged in nor set.
2) The Microwave was NOT plugged.
3) The WiFi was NOT working. It was being worked on Hoever. This issue was very significant bc I called 3 days ahead, talked w Front Desk staff, to confirm that ESPN and family networks were available and operating. I was told YES - "March Madness"
4) The Toilet Seat loose. It needed tightening. Which I did.
5) The Hotel Back Entrance bottomed out my Cadillac DeVille's suspension.
6) Rm № 304's A/C was non-opetational. Once plugged in and turned on. Its air flow caused me to cough. The Hotel staff did replace the A/C after my numerous PROTESTATION and INSISTENCE. Even after the A/C's replacement. The environmental concerns were Extremely High. My honored guest has ALLERGIES and ASTHMA. Thus a sanitized and fresh room environment is a MUST.
7) The room's window view was of a nearby junk yard.
8) The ACCEPTABLE MAIN entrance off the main road was accessible via paved path btwn the Burger King and Advanced Auto Supplies stores.
FTR, there are seven other observed decencies. BUT bc I cannot copy them this list is INCOMPLETE.
I WILL NEVER TRUST THE OYO Hotel brand. Thankfully, I arrived and signed in before my friend. She has allergies and asthma challenges. This stay would have caused her severe physical challenges. And consequently ruined the purpose for the trip - Rest and Relaxation for us both.
Comment from Hotel Management
2 May 2024 by Ammy, Hotel Management
Hi, Lawrence! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.
by A verified traveler
Posted 17 Feb 2024 on Hotels
Comment from Hotel Management
3 May 2024 by Ammy, Hotel Management
We appreciate your positive rating, James! We take pride in providing our guests with a great experience. Regards, Tim.
by A verified traveler
Posted 17 Feb 2024 on Hotels
Terrible
Comment from Hotel Management
3 May 2024 by Ammy, Hotel Management
Hi, Taylor! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
by A verified traveler from Huntsville
Posted 16 Feb 2024
This property is nasty, broken furniture and roach infested
Comment from Hotel Management
3 May 2024 by Ammy, Hotel Management
Hi, Devona! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.
by A verified traveler
Posted 6 Feb 2024
Staff is very helpful and friendly
Comment from Hotel Management
3 May 2024 by Ammy, Hotel Management
Thanks for the positive rating, Robbie! Hope to welcome you again soon. Regards, Noah.
