Ratings based on 147 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
The property was decent at best. had some false advertising including the availability of laundry services on site which is not true. This hotel does not have any laundry services, we had to walk a quarter mile to get our clothes washed as we were in the middle of a 2 week vacation. They also advertise that you have air conditioning control in your room which is not true, according to the staff they decided how cold or hot your room is depending on the weather outside. Our first and last night we spent the night in a room that was measuring 26 degrees Celsius and the staff simply said there was nothing they could do besides wait to call the technician in the morning to switch all the rooms to either having no AC or having limited AC. The room size is also not accurately represented. There was little to no walking space in the room. The only 3 good things about this hotel is that they have a pretty decent cafe / restaurant in the first floor of the property, they offer a private car service to and from the hotel on the day of your check in and check out, and the staff is nice. At the end of the day I wouldn’t recommend this property to family or friends.
by A verified traveler
Posted 8 Dec 2023
The staff were all very nice and helpful. They arranged for a private driver to pick us up from the airport, since it was early when we arrived they held our luggage until the room was ready so we could go out and explore the city. Not long after they called and said they expedited the room prep and allowed us early access and even had our luggage in the room waiting for us when we got there. The room itself was also quite nice, and everything felt very premium. My only real complaint is that the thermostat in our room wasnt functioning correctly so it had gotten rather warm during the day. I know I like to cooler than most people to sleep so i mentioned it to the staff and they were able to turn it down from the front desk. It took some time for it to cool but thats not their fault and they apologized for the inconvenience. Otherwise it was a very nice stay, great location, close to the train station, Colosseum, and many other sights. I would be happy to stay there again.
by A verified traveler
Posted 12 Nov 2023
Great location, nice staff.
by A verified traveler
Posted 12 Nov 2023 on Orbitz
This property would receive a better rating but there was little to no hot water. Staff was nice, housekeeping was great, but the no hot water issue is the reason for the 3 stars.
by A verified traveler
Posted 16 Oct 2023 on Hotels
by A verified traveler
Posted 12 Oct 2023
by A verified traveler
Posted 5 Oct 2023 on Orbitz
This was one of the worst hotels ever. Two mornings we had no hot water and the third morning, NO WATER at all. Hotel management did not think this was an inconvenience. The room was tiny, even by European standards. Our room window opened out into a tiny air conditioning shaft. Impossible to turn around in the shower, and I am a small person. The electrical in the room was not well maintained and one wall socket pulled out of the wall with the plug. Overhead lights kept flicking on and off. Tiny hallway to room painted black, kind of felt as if the rooms should be sold by the hour. One redeeming feature was the young people on the reception desk who tried their best to be helpful and positive. You could not pay me to stay there again.
by A verified traveler
Posted 27 Sep 2023
Average with condition of the room being fair. Definitely could have been a little cleaner and better maintained.
by A verified traveler
Posted 23 Sep 2023
Staff was fantastic. Location was ideal, loved the boutique atmosphere.
by A verified traveler
Posted 16 Sep 2023
Bathroom smelled like sewage gases.
