Ratings based on 199 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jerusalem
Posted 17 Feb 2020
I like the location,the friendly staf .the room was clean but small .i didnt like the bathrom that have only the shower from the top.
by A verified traveler
Posted 20 Nov 2019
Location is excellent, bed most uncomfortable ,satisfying breakfast, room wasn’t cleaned one day
by A verified traveler
Posted 27 Sep 2019
Staff are so friendly , washroom and shower are old and not comfortable, bed is so uncomfortable, towels are old and bad smell,
We were in 6 floor and the lady ( maid) for this floor was perfect and polite.
by A verified traveler
Posted 30 Aug 2019
Very small bath room.
Towels are old.
Bath tub has only half closing, due to this water spills outside all the time
by A verified traveler
donot go there
Posted 30 Aug 2019 on Hotelsthe rooms smal for 4 . 2 adult 2 childern. ther is ants in rooms and they know it they admited. 7 floor no elevators so we carry the stroller an suitcase in ands. breakfast poor. coffe was good. no aircondition who colles in just vent
by A verified traveler
Posted 20 Jul 2019
Bad place ,air conditioner not work.no good services.
by A verified traveler from USA
Posted 11 Jul 2019
It was classic Italian,But
There was NO WATER for the first 24 hours, and they made NO accommodations to help with the situation
There was no need ice available, the front desk staff did little to help first timers navigate to restaurants
The bathroom was so small we could barely squeeze into the shower and the mattresses were made of some strange, uncomfortable material with metal pieces sticking up out of it!!
by A verified traveler
Posted 10 Jul 2019
Hotel was great! A Great location in Rome. We walked all over and were close to great restaurants and attractions and shopping. Staff was helpful and had rooms ready early! Family friendly!
by A verified traveler
Posted 8 Jul 2019
When we checked in, the front desk seemed extremely stressed. I was staying in Rome with my husband and two children. We reserved a quadruple room for 4 nights (booked 9 months in advance). We have never needed to complain about our rooms before but the room we were given initially was an accessible room, which normally I wouldn't mind but not only did my son have to sleep in a hospital bed (literally) and my daughter needed help getting onto the toilet because of the extra high and specialized seat but there was clearly no air conditioning (95 F/ 35 C outside). We specifically were told it had air-conditioning which was part of the reason we booked this hotel. Later after asking, we were told the air went out and they were fixing it. It was never fixed so after no sleep we requested a new room the next night which was supposed to be an upgrade but had no air conditioning either. Two nights in there since we felt silly complaining again, but we couldn't bare it any longer. They moved us again into a smaller room with no air which thankfully we did not unpack this time and were finally moved into our 4th room where we stayed our last night. How very disappointing and inconvenient this hotel was. They didn't even seem sorry for the hassle they caused us. It felt to me like this is just normal to put people in rooms until they complain. I do not recommend staying there.
by A verified traveler
Please chose another hotel
Posted 6 Jul 2019 on HotelsThis hotel was supposed to be a 4 star hotel. The hotel was understaffed to the point they didn’t answer the phone when we called for room service. The first day when we checked into the hotel there were several people complaining of no hot water to shower on a 98 degree day. The second day we no hot water and ice cold water or shower in another room where everyone else was also showering.
Not a a 4 star hotel.
