Ratings based on 984 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Metter
Posted 27 Apr 2024
The property had construction going on outside and inside the hotel. I was given a unclean room and discovered black mold around the windows...lots of black mold. You are not able to control your own thermostat to the temperature of your liking. The hotel had the heater on when we were sweating. Had to open the windows and hear all the screaming and noise from outside. Showed staff the pictures of the mold, built up dust in the vents and the bathroom; they didnt care.
The only plus to the hotel was they ordered a taxi to the airport, which was cheaper than getting myself. Also, the breakfast buffet is very nice.
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 23 Apr 2024
Lovely hotel with really nice staff. Superb location in Prati. Every major sight was walkable within 20 minutes and wonderful restaurants and shops were just at the top of the road. The only slight drawback was that the hotel was being refurbished when we stayed. Otherwise, everything was great.
by A verified traveler from Mecca
Posted 13 Apr 2024
NH Collection never disappoints. Enjoyed our stay. They are renovating and that didn’t affect our experience.
Comment from Hotel Management
15 Apr 2024 by Martina Calderone, Guest Relations Manager., Hotel Management
Dear Maria,thank you so much for sharing the evaluation of your recent stay at our NH Collection Giustiniano.We are deighted to know you have definitely enjoyed your stay at our Hotel!We hope we will welcome you back soon again!
by A verified traveler
Posted 6 Apr 2024
We arrived early and Michele gave us free early check-in because our room was available. We arrived at approximately 9:30 from the airport. Room had a nice size bedroom and a nice size living room with a desk if you happened to want to work in the room. Ammenities included shower soaps, shampoos, conditioners, lotions and hair dryer, so you don't have to pack those things if you are staying here. There was even a toothbrush and paste. They order you a cab anytime you need one and it arrives in 4 minutes or less. There are restaurants and stores a block away. It us a 5 minute walk to Castel Sant'Angelo and a 10 minute walk to the Vatican. Very safe area and there is a small grocery store basically next door. A great place to stay with a very comfortable bed. Enjoy!
Comment from Hotel Management
8 Apr 2024 by Martina Calderone, Guest Relations Manager., Hotel Management
Dear Anoinette,thank you for such a great comment!We are so glade to know you have totally enjoyed your stay at our property.Our Team is always at our Guests' disposal in order to make your stay Extraordinary!We really hope we will welcome you back soon!
by A verified traveler from san jose
Posted 4 Apr 2024
Overall this was an excellent stay. Location is great and there is a small market right at the corner as well as a couple of restaurants that stay open late. Staff was great and very friendly. The front desk person that checked us in noticed that it was my girlfriend’s birthday and sent up a cake with a handwritten birthday card from the general manager. We included the breakfast option and overall it was worth it. Plenty of breads, pastries, cereal, cold cuts, cheese, eggs, bacon and sausage. Also coffee/espresso machines and fresh juices. Walkable to almost everything. Pantheon was about a 20 minute walk, castle st Angelo was a 12-15 min walk, Vatican Museums was about a 12-15 min walk, Colosseum was about a 40-45 min walk, Spanish steps and Trevi Fountain was about a 25 min walk. All in all major sites/attractions are walkable. Area is safe and quiet. Takes about 35-50 min (depending on time of day) to get to/from airport. Rooms are spacious and close to American standards (seems like room size and bed size is generally small in Europe). I would recommend and stay again at this hotel in the future.
Comment from Hotel Management
8 Apr 2024 by Martina Calderone, Guest Relations Manager., Hotel Management
Dear Carlos,thank you for sharing your recent stay at our NH Collection Giustiniano.We are so happy to know you have totally enjoyed your stay!We will certainly share your kind feedback with the whole Team!We hope we will welcome you back again soon!
by A verified traveler
Posted 1 Apr 2024
The property is well located close to the Vatican super walkable We couldn’t check in early we have to wait until 3 pm The staff is super nice and helpful Breakfast buffet was great The reseption was under construction so super loud but not from the rooms We had a great time
Comment from Hotel Management
8 Apr 2024 by Martina Calderone, Guest Relations Manager., Hotel Management
Dear Andrea,thank you so much for sharing your recent stay at our NH Collection Giustiniano.We are delighted to know you have enjoyed our central location, as well as the treatment received from our Team who daily strives its best in order to guarantee you an Extraordinary stay!We are sorry for the inconvenience you may have lived regarding the refurbishment, we are not almost ready to show our new common areas.We really hope we would have a new chance to welcome you back again in the near future.
by A verified traveler from San Jose
Posted 22 Feb 2024
Breakfast $28 per person but nothing to eat !
by A verified traveler
Posted 21 Feb 2024
Great front desk service and clean rooms
Comment from Hotel Management
27 Feb 2024 by Martina Calderone, Guest Relations Manager., Hotel Management
Dear Polixeni,thank you so much for your comment!We are extremely happy to know you have enjoyed your stay !We really hope we weill welcome you back soon!
by A verified traveler
Posted 17 Feb 2024
Did not have wifi access for 24 hours.
Comment from Hotel Management
19 Feb 2024 by Martina Calderone, Guest Relations Manager., Hotel Management
Dear Diane,thank you for spending part of your precious time sharing your evaluation about your recent stay at our NH Collection Giustiniano.We are deeply sorry about the inconvenience lived during your stay with our Wi-fi, unfortunately, we have suffered some technical issues, not caused form the Hotel itself.We hope you can accept our warmest apologize.
