Ratings based on 236 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Santiago
Posted 6 Apr 2024
Breakfast! Excellent!
Comment from Hotel Management
8 Apr 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Jose,Thank you very much for your feedback. We are delighted that our breakfast met your expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma
by A verified traveler
Posted 1 Apr 2024
Nicer Hotel and Place
Comment from Hotel Management
2 Apr 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Andrea,Thank you very much for your positive feedback. We are delighted we met your expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma
by A verified traveler
Posted 24 Mar 2024
Not enough outlets
Kind of compact
Their phone services goes to voicemail and not in English
Comment from Hotel Management
25 Mar 2024 by Stefania Pesci - Reviews Manager, Hotel Management
Dear Helen,Thank you for bringing your concerns to our attention. We'll certainly look into improving these aspects to enhance our guests' experience.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma
by A verified traveler
Posted 9 Dec 2023
Friendly and kind staff - front desk, cleaners and restaurant staff. Had nice interactions with all of them.
Room was lovely and breakfast had a great variety of food. There was only 1 plug socket and 1 usb, in the room i was in - which was fine for me.
The hotel is in a beautiful area, very close to a bus stop, where you can go directly to the centre of Rome - takes 15-30 minutes depending on the area you go to.
Overall would definitely recommend if you want a hotel that is in a nice quiet area, but close enough to the centre of Rome.
Comment from Hotel Management
11 Dec 2023 by Stefania Pesci - Guest Reviews Manager, Hotel Management
Dear Lauren,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our staff friendly and kind, and that you had pleasant interactions with everyone. It's wonderful to hear that you would recommend our hotel, especially appreciating its location.We look forward to hosting you again on your future visits.SincerelyStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma
by A verified traveler
Posted 29 Nov 2023
Great
Comment from Hotel Management
4 Dec 2023 by Stefania Pesci - Guest Reviews Manager, Hotel Management
Dear Guest,Thank you very much for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma
by A verified traveler from Lansing
Posted 27 Nov 2023
na
Comment from Hotel Management
4 Dec 2023 by Stefania Pesci - Guest Reviews Manager, Hotel Management
Dear Mary,Thank you very much for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma
by A verified traveler from Daly City
Posted 4 Nov 2023
Very good front desk staff
Comment from Hotel Management
7 Nov 2023 by Stefania Pesci - Guest Reviews Manager, Hotel Management
Dear Robert,We appreciate your positive feedback about our front desk staff! Thank you for taking the time to share your experience. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma
by A verified traveler from Miami
Posted 30 Oct 2023
Comment from Hotel Management
3 Nov 2023 by Stefania Pesci - Guest Reviews Manager, Hotel Management
Dear Mara,Thank you for your rating.We hope to welcome you back in the future.Kind regardsStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma
by A verified traveler
Posted 22 Oct 2023
This was our last stop in our Italy trip and we were very happy we stayed here. The rooms were clean and beds were very confortable. Great location, close to the centre of rome with a short taxi ride. Very happy we did not stay in the centre of room as its flooded with tourist. This was the perfect location. There is a cafe just across the street and many options for lunch and dinner walking distance.
Shoutout to Megan at the reception! Thank you for awnsering all of our questions and for a quick and efficient check in. Very friendly!
Comment from Hotel Management
24 Oct 2023 by Stefania Pesci - Guest Reviews Manager, Hotel Management
Dear Rosanna,Thank you for sharing your positive experience during your stay with us. We are thrilled to hear that you had a pleasant time in Rome and enjoyed your stay at our hotel. We are delighted that you appreciated the assistance provided by Megan. We'll be sure to pass on your kind words to her.We hope to have the pleasure of hosting you again in the future.Kind regardsStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma
by A verified traveler
Posted 5 Oct 2023
I enjoy my stay her every time I am in Rome!
Comment from Hotel Management
6 Oct 2023 by Stefania Pesci - Guest Relations, Hotel Management
Dear Joyce,Thank you for your feedback. We are happy that you enjoyed your stay with us!We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma
