Ratings based on 368 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
We booked a room with a king-sizes bed as that was how it was advertised, but really it was two single beds pushed together. Also to add, the rooftop bar was not open, we asked staff members and they said it was due to the weather but it was 26-28 degrees at the time. Location is fairly good, approx 15-20 min walk from Colosseum and a fairly close distance to the bus to airport.
Comment from Hotel Management
4 May 2024 by The GenRome Team, Hotel Management
Dear Guest,We apologize for any inconvenience you experienced during your stay. Regarding the bed arrangement, please note that the room provided to you matches the description and images displayed on our website. We understand that preferences may vary, and we regret if this did not meet your expectations.Regarding the rooftop bar, we apologize for any confusion. As stated in the description on our website, the rooftop bar is not yet open. We regret any disappointment this may have caused.We appreciate your feedback on the location and transportation convenience. We strive to provide accurate information and a comfortable experience for all our guests. We value your feedback and hope to have the opportunity to welcome you back in the future.Best Regards,The GenRome Team
by A verified traveler
Posted 29 Apr 2024
Lorenzo was super kind and helpful at the front desk. He handled big groups efficiently and made sure to acknowledge solo travelers also. By far an amazing brand ambassador.
Comment from Hotel Management
30 Apr 2024 by Generator Rome, Hotel Management
Thank you so much for the positive review, Karleigh! It is always makes us happy to read a special mention of one of our staff. I will make sure Lorenzo gets yours message.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
30 Apr 2024 by The GenRome Team, Hotel Management
Hi Michael,Thank you for your review.
by A verified traveler from hollywood
Posted 4 Apr 2024
First and last time in a Hostel! This one overpriced
Comment from Hotel Management
4 Apr 2024 by The GenRome Team, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We regret to hear that your experience with us did not meet your expectations and that you found our hostel overpriced.We take all feedback seriously and continuously strive to improve our services and offerings. Your comments will be shared with our team to identify areas where we can make adjustments to better meet the needs and expectations of our guests.We understand that your experience may have been disappointing, and we apologize for any inconvenience you may have experienced. If there are specific aspects of your stay that you would like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to contact us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Best regards,The GenRome Team
by A verified traveler
Posted 30 Mar 2024
They were building or fixing something next to my room and it was a little difficult to sleep with the noise. There were some problems with the shower and the lamp on my bed didn't work but there was an extra wireless bulb in case it was needed. Everyone was very friendly and it was easy to get there from the Termini station.
Comment from Hotel Management
4 Apr 2024 by The GenRome Team, Hotel Management
Dear Guest,Thank you for your feedback regarding your recent stay with us. We apologize for the inconvenience caused by the construction noise near your room, as well as the issues with the shower and the lamp. Your comfort is our priority, and we regret any disturbances you experienced.We appreciate your understanding and are glad to hear that our staff were friendly and accommodating during your stay. It's great to know that you found it easy to reach us from Termini station.Please be assured that we will address the issues you mentioned to prevent similar occurrences in the future. We hope that despite these challenges, you were still able to enjoy your time in Rome.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience.Warm regards,The GenRome Team
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by The GenRome Team, Hotel Management
Dear Guest,It was a pleasure welcoming you here at the Generator Rome. We are thrilled to hear you enjoyed your time with us and that our incredible staff and excellent accommodations were able to impress you. Your recommendation to fellow travellers is the highest compliment we can hope for, and we appreciate you taking the time to reach out. If you ever find yourself headed back our way, we would be honoured to provide you with another fantastic stay!
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
19 Feb 2024 by The GenRome Team, Hotel Management
Thank you for staying with us recently and for taking the time to share your positive experience online. The team and I were thrilled to read that you had a comfortable visit and we hope to welcome you back for another visit soon.
by A verified traveler
Posted 23 Nov 2023
Good location near terminii and walking to the colusium. Staff could use some info help re passes and tours though.
Comment from Hotel Management
25 Nov 2023 by The GenRome Team, Hotel Management
Dear Timothy,Thank you for taking the time to share your feedback. We're delighted to hear that you found our location convenient for exploring Rome.We appreciate your suggestion regarding staff assistance with passes and tours. We'll certainly take this into consideration and work on providing more information to enhance our guests' experience.If you have any specific recommendations or details you'd like to share about your stay, feel free to reach out. We value your input and hope to welcome you back for an even better experience in the future.Safe travels,The GenRome Team
by A verified traveler
Posted 28 Sep 2023 on Hotels
Comment from Hotel Management
16 Oct 2023 by The GenRome Team, Hotel Management
Dear Noel,Thank you for staying with us and for the lovely review online. We were thrilled to read that you enjoyed your time with us, and we hope to welcome you back for another visit soon.
