Ratings based on 646 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
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by A verified traveler
Posted 29 Apr 2024
A full free breakfast including American breakfast. English speaking front desk people.
by A verified traveler
Posted 22 Oct 2023
Tv in a room wasn’t working- no pilot in a room , there were only 2 cups in a room for 3 people, very limited coffee and tea added
Comment from Hotel Management
23 Nov 2023 by staff, Hotel Management
Dear Jack,Thanks for your review. We are sorry that these things spoiled your stay. For Tv and the pilot that we struggle to understand how it was possible that it was not present in the room, it was enough to call the reception and we would have immediately solved the problem as always happens.Best regards,The Staff
by A verified traveler
Posted 2 Oct 2023 on Hotels
AC didn't work and it was extremely uncomfortable in the room. Very hard mattress and in an unfriendly part of town
Comment from Hotel Management
19 Oct 2023 by staff, Hotel Management
Dear guest,Thanks for your review. We are sorry that these things spoiled your stay. For air conditioning it was enough to call the reception and we would have immediately solved the problem as always happens.Regarding the position, it is honestly very clear on the site therefore I don't think it is necessary to add anything else, Best regards,The direction
by A verified traveler
Posted 30 Sep 2023 on Hotels
Milk. And auger not topped up each day, neither was soap in bathroom which ran out on last night. Staff nice but rooms tired and bathroom def needs overhaul soon.
by A verified traveler
Posted 16 Sep 2023
The staff was amazing, but the hotel was definitely outdated and not very clean.
Comment from Hotel Management
30 Sep 2023 by staff, Hotel Management
Dear Guest,First of all thank you for your review.The staff thanks you for the compliments.About cleanliness,pur rooms are cleaned every day and we try to keep everything working all the time. We are really sorry if something went wrong with you stay and we will surely investigate with the staff and housekeeping department to understand why and improve the serviceBest regardsThe staff
by A verified traveler
Posted 14 Sep 2023
Better off sleeping on the floor!
Comment from Hotel Management
19 Oct 2023 by staff, Hotel Management
Dear Guest,Thanks for your review.It would have been appreciated to have a detailed review so that we could improve expectations for the future.Best Regard,The Staff
by A verified traveler
Posted 24 Aug 2023
There was nothing unique about this property, I do not know how Expedia include this hotel in their system as four stars, this is not true, I will give it two stars.
I booked for 5 days, but I got tired and left the fourth day, you guys messed up our vacation, we relied on you to give us an honest review, the review was 8 out of 10, it is not near 2 out of 10.
Do not be deceived by the picture that they posted, it is not true. Anyone who try to get to this Hotel, please do not you will regret it.
Comment from Hotel Management
31 Aug 2023 by Francesco, Hotel Management
Dear guest,First of all thank you for finding the time to write this review.We are really sorry that you had such a bad experience. It would have been helpful knowing what went wrong with your stay to better improve our service and try to understand why you were so dissatisfied. In any case we hope that you will reconsider and someday decide to give us the chance to prove you wrong and have a nice experience like many other guests did.Best regardsThe staff
by A verified traveler
Posted 14 Aug 2023 on Travelocity
by A verified traveler
Posted 13 Jul 2023 on Hotels
