Ratings based on 154 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Operations Manager, Hotel Management
Dear Caroline, Thank you for being our guest at Courtyard Rome Riverwalk. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Best regards,Sha Burdette,Operations Manager
by A verified traveler
Posted 5 Jun 2024
Doing construction on the road outside and it was a little loud. But loved the hotel and the staff
Comment from Hotel Management
7 Jun 2024 by Operations Manager, Hotel Management
Dear Carin, Thank you for your review of Courtyard Rome Riverwalk. It is a pleasure to read you liked our beautiful property and courteous associates. However, we regret the noise disruptions you experienced from outside our hotel. Please know that our front desk staff is always available to help make you as comfortable as possible. We appreciate your feedback and hope to see you again soon. Best regards,Sha Burdette,Operations Manager
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Operations Manager, Hotel Management
Dear Alphonso, Thank you so much for the perfect rating of your time at Courtyard Rome Riverwalk. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Best regards,Sha BurdetteOperations Manager
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Operations Manager, Hotel Management
Dear Maria, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard Rome Riverwalk.Best regards,Sha BurdetteOperations Manager
by A verified traveler
Posted 27 May 2024
This is our favorite spot! You can walk to downtown and there is tennis and pickleball right behind you! It is close to Berry College! The hotel is one of the cleanest and nicest hotels around! You can’t beat it for the price!
Comment from Hotel Management
29 May 2024 by Operations Manager, Hotel Management
Dear Payton, Thank you for the generous comments. We are pleased to know you not only enjoyed our fantastic location and spotless accommodations but also found us to be of excellent value. It was a pleasure hosting you at Courtyard Rome Riverwalk, and we hope to be your first choice every time you are in the area. Best regards,Sha Burdette,Operations Manager
by A verified traveler
Posted 20 May 2024
Beautiful area by the river with the best view of the American Flag bridge! Nice walkway with a gate to the walking trail. Close to everything, very clean, and the friendliest staff!
Comment from Hotel Management
21 May 2024 by Operations Manager, Hotel Management
Dear Ashley, We are delighted that you stayed with us at Courtyard Rome Riverwalk, and we are grateful for your review! We are glad our location was convenient for everything you wanted to do on this visit and that you loved our views. We enjoyed having you as our guest and hope to welcome you back on your next visit to the area. Best regards,Sha BurdetteOperations Manager
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
21 Apr 2024 by Operations Manager, Hotel Management
Dear Erick, We are delighted you enjoyed your stay at Courtyard Rome Riverwalk. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Rome.Best regards,Sha BurdetteOperations Manager
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
22 Mar 2024 by Operations Manager, Hotel Management
Dear Spero, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Rome Riverwalk, and we look forward to welcoming you back soon.Best regards,Sha BurdetteOperations Manager
by A verified traveler
Posted 18 Mar 2024
Beautiful and modern hotel and rooms.
Comment from Hotel Management
18 Mar 2024 by Operations Manager, Hotel Management
Dear Rebecca, Thank you for being our guest and for your wonderful feedback. We are delighted you enjoyed our beautiful property and well-appointed accommodations. An excellent stay starts with a great night's sleep, so thanks again for your kind comments. We look forward to seeing you again at Courtyard Rome Riverwalk!Best regards,Sha Burdette,Operations Manager
by A verified traveler
WHY NO CLEANING SERVICE
Posted 11 Mar 2024 on HotelsROOM WAS CLUTTERED WITH MISPLACED FURNITURE...NO HOUSEKEEPING CLEANED ROOM TOOK GARBAGE...NO FRESH TOWELS...BED NOT MADE
Comment from Hotel Management
11 Mar 2024 by Operations Manager, Hotel Management
Dear Glenn, Thank you for sharing your review following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Thank you again for choosing us.Best regards,Sha BurdetteOperations Manager
