Ratings based on 128 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Tricky to find
by A verified traveler from Vancouver
Posted 3 Jun 2024
Great location in Zona Romantica, walkable to Malecon and centro. Friendly staff, good size room.
Comment from Hotel Management
6 Jun 2024 by Siggy, Hotel Management
Dear Patricia,Thank you so much for taking the time to share your positive experience at Zona Z Hotel Boutique!We are thrilled to hear that you enjoyed our prime location in the heart of Zona Romantica, as well as the convenience of being within walking distance to the Malecon and downtown.It's wonderful to know that our staff's friendliness and the size of your room contributed to a pleasant stay. We strive to provide a welcoming and comfortable environment for all our guests, and your kind words are truly appreciated.We look forward to welcoming you back on your next visit to PV!Warm regards,
by A verified traveler from New York
Posted 30 May 2024
Friendly staff and nice room. Breakfast could be earlier and better, though.
Comment from Hotel Management
30 May 2024 by Siggy, Hotel Management
Thank you for your valuable feedback and for choosing Zona Z Hotel Boutique. We are delighted to hear that you found our staff friendly and enjoyed your room.We appreciate your suggestion regarding the continental breakfast timing and quality. Your comments have been shared with our team, and we will work on making improvements to ensure a better experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Regards,Siggy & Zona Z team
by A verified traveler
Posted 12 May 2024
N/A
Comment from Hotel Management
13 May 2024 by siggy, Hotel Management
Dear Anthony,What a great day it is when we receive a perfect 5 out of 5 rating about Zona Z Boutique Hotel. We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!Sincerely,Siggy
by A verified traveler
Posted 8 May 2024
Staff was excellent. Access to room was convenient. Great location. Pool was nothing special, and amenities were never replaced the entire week we stayed there, but overall we were very happy with the place.
Comment from Hotel Management
8 May 2024 by siggy, Hotel Management
Dear Michael,Wow! Thank you so much for your incredibly kind words about Zona Z Boutique Hotel and for awarding us a five-star rating!!! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know.Once again, thank you for your support and for being a part of our community!Warmest regards,Siggy and the Entire Staff of Zona Z Boutique hotel
by A verified traveler
Posted 3 May 2024
Very clean charming property with a friendly helpful staff. The location is great because it’s close enough to all the activity and the beaches to walk but also far enough to feel a little separated from it which is nice for sleeping and relaxing. Bed is really comfortable. My one complaint is that I stayed on the ground floor and, near to my door, there’s a heavy gate that blocks the stairway to the upper floors. So every time someone comes and leaves through that gate, the noise on the ground floor apartment is quite jarring. I’d recommend a floor higher than the first one.
Comment from Hotel Management
3 May 2024 by siggy, Hotel Management
Dear Daniel,Greetings from Zona Z Boutique Hotel, Thank you for taking the time to share your feedback with us, that you enjoyed our hospitality and the hotels location . We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements with the main gate will be a priority. We hope to have the opportunity to serve you even better in the future.Best wishes,Siggy
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
30 Apr 2024 by siggy, Hotel Management
Dear JD, Zona Z Boutique Hotel Thanks you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!Yours in Hospitality,Siggy
by A verified traveler
Posted 23 Apr 2024
The staff was very friendly, helpful, and professional. My room was clean, comfortable, with nice furnishings. I also liked the smell of the bathroom, which always had a delicious scent of honey and cinnamon.
Nothing negative to say, except that sometimes the internet wifi connection was sometimes a problem. My computer connected fine, but I kept getting messages saying the server was down and unable to connect. I figured out how to get around this, so luckily was not a big problem.
Thanks so much for all your hospitality - I hope I will be welcome back to ZonaZ on my next trip to PV.
Comment from Hotel Management
25 Apr 2024 by Siggy , Hotel Management
Dear Russell, Thank you so much for taking the time to leave such a wonderful review about Zona Z Boutique Hotel! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in our hotel staff.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Warm regards,Siggy
by A verified traveler
Posted 22 Apr 2024
Great place to stay! We would definitely come again.
Comment from Hotel Management
22 Apr 2024 by Siggy , Hotel Management
Hola JD, Greetings from Zona Z Boutique Hotel and we thank you for posting your review and perfect Score about us. It was a pleasure having you here with us and we look forward to your next stay with us.Make it a great day!!!Yours in Hospitality,Siggy
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
6 May 2024 by siggy, Hotel Management
Dear Jennifer, Hello again from Zona Z Boutique Hotel. Thank you for taking the time to leave us a five-star rating about our hotel! We’re thrilled that you had a positive experience and choosing Zona Z for your preferred accommodations in Puerto Vallarta, Romantic Zone. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!Sincerely,Siggy/Owner Proprietor
