Ratings based on 1,121 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Great location!!
by A verified traveler from Yuma
Posted 16 Jun 2024
It’s was so centrally located!
by A verified traveler from San Jose
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by General Manager, Hotel Management
Dear AJAY, thank you very much for taking the time to give us your review about your most recent stay at Playa Los Arcos Hotel Beach Resort & Spa.We hope you will give us the honor of welcoming you back to this home to show you our updates.Sincerely, General Manager.
by A verified traveler
Posted 10 Jun 2024
Las albercas están muy limpias pero los cuartos nesesitas mucha atención
Comment from Hotel Management
10 Jun 2024 by Gerente General. , Hotel Management
Estimada Diana, muchas gracias por elegirnos como anfitriones durante su más reciente visita a este bello puerto, lamentamos que en esta ocasión no hayamos cumplido con sus expectativas por completo; sin embargo, tomaremos las observaciones que nos comparte para seguir mejorando nuestras habitaciones y poder cambiar su experiencia. Esperamos recibirle de nuevo en esta su casa para poder alojarla en nuestras habitaciones remodeladas, las cuales son mucho más cómodos, espaciosas e iluminadas, para que disfruten de grandes momentos junto a sus seres queridos. Cordialmente, Gerente Genral.
by A verified traveler
Posted 10 Jun 2024
The rooms were really small, they smelled and were really outdated. It was super loud because of the hotel next door
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Jasmine, we regret that on this occasion we have not completely met your expectations, we will take the observations you give us to work with the departments involved and, thus, be able to offer you a renewed stay, quieter, more comfortable and with everything necessary for you can enjoy your vacation.We hope to see you again in this home to show you our improvements.Sincerely, General Manager.
by A verified traveler
Posted 10 Jun 2024
Very clean
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Andrea Waleska, thank you very much for taking a moment out of your day to tell us about your stay at Playa Los Arcos Hotel Beach Resort & Spa, we are pleased to know that you enjoyed a great cleanliness and an amazing vacation, we hope to welcome you again in this your home to continue creating unforgettable moments.Sincerely, General Manager.
by A verified traveler
Posted 7 Jun 2024
Everyone was so kind and helpful. The guards were always there with a smile and goodness
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Dear joanne, thank you very much for choosing us as your hosts during your stay in the city, we are happy to know that you enjoyed amazing moments with the warmth of the service that our team provides you with so much pleasure. We hope to have the honor of welcoming you again in this your home to continue creating unforgettable moments with your loved ones. Cordially, General Manager.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Dear Joaquin, thank you very much for taking the time to tell us a little about your stay, we regret not having met your expectations; we will continue working to improve our facilities, areas and service so you can enjoy a renewed stay the next time you decide to visit us. Cordially, General Manager.
by A verified traveler
Posted 4 Jun 2024
Our room cleaner Sandra has been extremely helpful and she definitely made our vacation even more enjoyable!
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Xiao Chuan, thank you very much for taking the time to tell us about the great experience you had with us, as well as the fantastic service that our dear Sandra offered you.We hope to welcome you very soon in this your home to continue creating unforgettable moments with your loved ones.Sincerely, General Manager.
by A verified traveler
Posted 28 May 2024
The hotel is an older property, but they keep nice and clean. I enjoyed my stay, especially sleeping on their king size beds. The bathroom is dated, but it served it's purpose. The maids always kept my room nice and clean and never messed with the air conditioning in my room. They never touched any of my stuff. I loved my stay. Will stay here again and again if possible.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Ivan, first of all, we want to thank you for the valuable time you took to tell us about your stay at Playa Los Arcos Hotel. It fills us with joy to know that you enjoyed amazing moments with your loved ones with the great service that all our staff provides. , always keeping your room tidy and clean; likewise, offering them a warm and memorable experience.We hope to have the opportunity to welcome you very soon in this home to continue collecting moments with your loved ones.Sincerely, General Manager.
