Ratings based on 297 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2023
Comment from Hotel Management
21 Nov 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Cher hôte,Merci pour ce retour.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous espérons avoir le plaisir de vous accueillir à nouveau pour un meilleur séjour.Bien à vous,Serge Rouelle, Hotel Manager
by A verified traveler
Location Blues
Posted 4 Nov 2023 on HotelsThe location was terrible. on a freeway far from the city. 80 euros to get to city.
Bath room on raised platform very trip hazzard.
Lighting poor. Good place for luggage.
Large window that oopened.
Breakfast 16 euros and very marginal.
Comment from Hotel Management
5 Nov 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Linda,Thank you for taking the time to share your feedback with us.We appreciate your kind words about your room's cleanliness, hotel condition, and service. We strive to provide a comfortable stay for our guests, and we're glad that you found our rooms clean and well-maintained.We understand your concerns about the location and the distance from the city centre. Our hotel is indeed located 8 kilometres away from Luxembourg City centre, which allows for a more peaceful environment. We apologize for any inconvenience this may have caused you. Regarding the transportation cost, there are public transport options available nearby, such as the train station and bus station, which can be more cost-effective. We're sorry to hear about the issues you encountered with the bathroom and lighting. Your feedback is valuable, and we will consider it for future improvements. As for the breakfast, we offer an Express breakfast option at 4.50, which includes coffee and a croissant, as an alternative to the buffet breakfast.We hope to have the opportunity to welcome you back in the future for a more satisfying stay. Kind regards,Serge Rouelle, Hotel Manager
by A verified traveler
Posted 25 Sep 2023
No public transportation.
Comment from Hotel Management
3 Oct 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Boris,Thank you for taking the time to share your experience with us.We are glad to hear that you found our hotel in good condition and appreciated the cleanliness of your room, as well as the provided amenities. Our team works hard to maintain a high standard of service and comfort for our guests.We apologize for any inconvenience caused by the lack of public transportation. Our hotel is located 1 km from Bettembourg Gare train station and Livange bus station, which may not be as close as some guests would prefer. However, we are conveniently situated near the A3 highway and offer free public parking for those traveling by car. We hope this information is helpful for your future visits.We look forward to welcoming you back to our hotel in the future. Kind regards,Serge Rouelle, Hotel Manager
by A verified traveler
Posted 27 Aug 2023
Staff was not there waiting for a while at reception then someone came out he was unprofessional
Comment from Hotel Management
29 Aug 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Saban,Thank you for taking the time to share your experience with us.We are glad to hear that you found our room cleanliness and amenities satisfactory. Our team works hard to maintain a high standard of cleanliness and provide all the necessary amenities for a comfortable stay.However, we apologize for the inconvenience you faced at the reception. Our front desk team is available 24 hours a day, and we strive to provide prompt and professional service. We will address your concerns with our team to ensure that such situations do not occur in the future. We appreciate your feedback as it helps us improve our services.We hope to have the opportunity to welcome you back for a better experience. Kind regards,Serge Rouelle, Hotel Manager
by A verified traveler
Posted 10 Aug 2023 on Hotels
Gross hotel.
Comment from Hotel Management
14 Aug 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Estimado Jason,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel.Fue un placer recibirle, sin embargo, lamentamos saber que no cumplimos con sus expectativas en cuanto a la limpieza de la habitación y la comodidad. Agradecemos sus comentarios y nos esforzamos por mejorar continuamente nuestros servicios. Nuestro equipo de limpieza trabaja todos los días para mantener nuestras habitaciones en buen estado y nos disculpamos si no fue el caso durante su estancia. En cuanto a la condición del hotel, estamos planeando una renovación en el futuro cercano para mejorar nuestras instalaciones y brindar una experiencia aún mejor a nuestros huéspedes. Nos complace saber que nuestro servicio al cliente fue satisfactorio y que nuestro personal pudo asistirlo durante su estancia. Nuestro equipo habla varios idiomas, incluidos francés, alemán e inglés, para brindar la mejor atención posible a nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia más satisfactoria. Atentamente,Serge Rouelle, Hotel Manager
by A verified traveler
Posted 26 Jul 2023
This is a nice hotel, within walking distance to the pretty town of Bettembourg where you can easily catch free public transportation into Luxembourg City.
Comment from Hotel Management
29 Jul 2023 by Manager, Hotel Management
Dear William,Thank you for this positive review.We are delighted to hear that you found our hotel to be nice and appreciated its proximity to Bettembourg. It's great to know that you were able to take advantage of the free public transportation to Luxembourg City. We are also pleased that you were satisfied with the cleanliness, hotel condition, and service during your stay. Your kind words regarding our room amenities are much appreciated as well.We hope to welcome you back in the future.Best wishes,
by A verified traveler from Kirtland
Posted 27 Jan 2023 on Travelocity
Comment from Hotel Management
9 Mar 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Kent,Thank you for rating your recent stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to the pleasure of seeing you again in the future. Kind regards,Serge Rouelle, Hotel Manager
by A verified traveler from Kirtland
Posted 25 Jan 2023 on Travelocity
Comment from Hotel Management
9 Mar 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Kent,Please accept our sincere thanks for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again.Best regards,Serge Rouelle, Hotel Manager
by A verified traveler
Posted 1 Jan 2023
Overpriced. Cheap hotel at a high price.
Comment from Hotel Management
6 Jan 2023 by Serge Rouelle, Hotel Manager, Hotel Management
Dear William,Thank you for taking the time to review your stay.We understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance whenever necessary. We have, nevertheless, taken note of your comment for future improvements. We also do try to keep our prices as competitive as possible but special events, occupancy, and even the time of the year may cause them to fluctuate.We hope that you will return on a future occasion. Best regards,Serge Rouelle, Hotel Manager
by A verified traveler
Posted 23 Dec 2022
I like everything, good people, room is cleaned, and good customer care .
Comment from Hotel Management
27 Dec 2022 by Serge Rouelle, Hotel Manager, Hotel Management
Dear Gerard,Thank you for this positive review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to welcoming you back in the future.Kind regards,Serge Rouelle, Hotel Manager
