Ratings based on 779 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jacksonville
Posted 2 Jun 2024
Fridge and microwave rusty and old. Small scraps of wood from contruction in the walkway. Tripped on them
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
Hello Cathy, We value your feedback and apologize for any inconvenience caused during your stay. Your comments have been noted for further review. We strive to provide a comfortable experience for all our guests and regret if we fell short in this instance. Thank you for bringing this to our attention.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Stephen,We are thrilled to hear that you had a great stay with us! Our team is dedicated to providing exceptional service and we are delighted to hear that we met your expectations. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 24 May 2024
Room 106 is my favorite
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Heike,We are delighted to hear that Room 106 left a positive impression on you during your stay! Our team appreciates your feedback. Feel free to reach out to us for any future reservations; we'd love to welcome you back to experience more of our accommodations.
by A verified traveler
Posted 22 May 2024
Didn't like having to pay an extra $100 cash deposit upon check in and then having to wait an additional 20 minutes at checkout for someone to check the room before I could receive a refund.
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Betty, We apologize for any inconvenience caused during your stay. Procedures like deposits and room checks are in place to ensure the well-being of all guests and the property. Your feedback is valued and will be shared with our team for further improvement.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Matthew, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with any specific feedback you'd like to share from your stay. We value all guest comments and take them seriously to improve our services.
by A verified traveler
Posted 7 May 2024
We didn’t stay at this hotel. I didn’t feel safe at all. We left and had to find somewhere else to stay.
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Tonya,We're sorry to hear about your experience. Your feedback is valuable to us, and we encourage you to reach out to our management team directly to address any concerns you may have had. We appreciate the opportunity to improve our services for all guests.
by A verified traveler
Posted 6 May 2024
At least one person sleeping in a dirty car , on the property all night long ,open window , smoking ,leaving trash by side of car, Reported it to mngr and it was done AGAIN next night. And I was charged more money than the written quoted amount. Check your receipt people !!!!
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Michael,We are sorry to hear about the experience you encountered. We encourage guests to immediately report any disturbances to our team during their stay. We recommend reviewing your receipt for any discrepancies and contacting management directly for further assistance with your concerns.
by A verified traveler
Posted 6 May 2024
Room I reserve was nice bathroom was clean tub was glazed. Headboard on bed was ancient.
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Wesley,We appreciate your feedback on the room and bathroom. We will share your comments regarding the headboard with our team for future improvements. Thank you for bringing this to our attention.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello jacquelyn,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.
by A verified traveler
Posted 19 Apr 2024
The people at the office. Talking bad. He dont respected
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Flobert,We appreciate your feedback and apologize for the experience you described. We take all comments seriously to improve our services. Your concerns have been noted for further review by our management team. Thank you for bringing this to our attention.
