Ratings based on 994 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Only problem we had was 1/4 roll of toilet tissue in the room. This was quickly corrected by the staff. Great hotel!
Comment from Hotel Management
1 May 2024 by Sheraton Rockville , Hotel Management
Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had a five-star experience during your visit. Delivering exceptional service and ensuring our guests feel satisfied is always our top priority, and it's incredibly rewarding to know that we hit the mark during your stay.We truly appreciate your kind words and your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back soon!Warm regards,
by A verified traveler
Posted 23 Apr 2024
The rooms are clean but the elevator smells like rotten seafood and the lint windows need cleaning.
Comment from Hotel Management
1 May 2024 by Sheraton Rockville , Hotel Management
Thank you for taking the time to leave us your feedback. We're glad to hear that you had a positive experience overall. At the same time, we're always striving to improve, so if there's anything specific you think we could do better, please don't hesitate to let us know. We value your input and hope to have the opportunity to earn that fifth star from you in the future.Best regards,
by A verified traveler
Posted 21 Apr 2024
It was good
Comment from Hotel Management
22 Apr 2024 by Sheraton Rockville , Hotel Management
Thank you sincerely for taking the time to leave us a 4-star review! Your feedback is greatly appreciated and invaluable to us.We're thrilled to hear that you had a positive experience during your time with us. Your support motivates us to continually improve and enhance our services.If there are any specific areas where we can further exceed your expectations and earn that extra star next time, please do not hesitate to let us know. We're here to ensure your future stays are nothing short of exceptional.Once again, thank you for choosing us and for your thoughtful review. We look forward to welcoming you back soon!
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Sheraton Rockville , Hotel Management
Thank you for taking the time to leave us your feedback. We're glad to hear that you had a positive experience overall. At the same time, we're always striving to improve, so if there's anything specific you think we could do better, please don't hesitate to let us know. We value your input and hope to have the opportunity to earn that fifth star from you in the future.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
1 May 2024 by Sheraton Rockville , Hotel Management
Thank you for taking the time to share your feedback. We appreciate all comments as they help us improve our services. We're sorry to hear that your experience didn't meet your expectations this time.If you have any specific concerns or suggestions you'd like to share with us, please feel free to reach out. We value your input and would love the opportunity to make things right.Thank you for choosing us, and we hope to have the chance to exceed your expectations in the future.Best regards,
by A verified traveler
Posted 30 Mar 2024
Parking should be free
Comment from Hotel Management
7 Apr 2024 by Sheraton Rockville , Hotel Management
Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had a five-star experience during your visit. Delivering exceptional service and ensuring our guests feel satisfied is always our top priority, and it's incredibly rewarding to know that we hit the mark during your stay.We truly appreciate your kind words and your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back soon!
by A verified traveler
Posted 20 Mar 2024
Comment from Hotel Management
11 Apr 2024 by Sheraton Rockville , Hotel Management
Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had a five-star experience during your visit. Delivering exceptional service and ensuring our guests feel satisfied is always our top priority, and it's incredibly rewarding to know that we hit the mark during your stay.We truly appreciate your kind words and your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back soon!Warm regards,
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Sheraton Rockville , Hotel Management
Thank you for taking the time to share your feedback!
by A verified traveler
Posted 13 Mar 2024
Not much, pool not open
Comment from Hotel Management
14 Mar 2024 by Sheraton Rockville , Hotel Management
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are grateful for the opportunity to improve.
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
15 Mar 2024 by Sheraton Rockville , Hotel Management
Thank you for the review. We are working towards improving our service!
