Ratings based on 992 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from West Valley
Posted 15 May 2024
The breakfast quality was terrible, the wedges were half cooked.turkey patties were so hard like a rubber
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Zahra,Thank you for sharing your feedback. We regret to hear that the breakfast did not meet your expectations. Your comments have been noted, and we appreciate your input as it helps us improve. We hope to have the opportunity to better serve you in the future.Best regards,
by A verified traveler
Posted 13 May 2024
Look forward to coming again
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
JohnPaul, thank you for your kind sentiments! We at Best Western Mill River Manor can't wait to host you again soon for another splendid stay. Safe travels until then.
by A verified traveler
Posted 7 May 2024
nice overall
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Darios, we're thrilled to hear that your overall experience at Best Western Mill River Manor was pleasant. Thank you for your feedback and we hope to welcome you back soon!
by A verified traveler
Posted 6 May 2024
Nice and clean good place to stay
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Mark, thank you for sharing your experience at Best Western Mill River Manor. We're thrilled to hear that you found the premises neat and appreciated your stay with us. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 6 May 2024
Everything was fine , other than some guest just chatting very loud and disturb me from sleeping . Room 101 should have some extra sound proof that it doesn't affect customer
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Godfrey, thank you for sharing your experience at Best Western Mill River Manor. We're glad to hear that your overall stay was satisfactory. We regret any disturbance caused by noise, and we'll consider your feedback about additional soundproofing for certain rooms. We appreciate your understanding and look forward to welcoming you back in the future.
by A verified traveler
Posted 29 Apr 2024
Walkable to other great locations
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Alicia, thank you for sharing your experience at Best Western Mill River Manor. We are glad to hear you appreciated our convenient location. We look forward to your next stay with us.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Margaret, it's delightful to hear that your stay at the Best Western Mill River Manor seemed to meet your expectations. We genuinely appreciate your support and look forward to the opportunity to welcome you back. Safe travels until then.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Thank you for the feedback, Kayla.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
by A verified traveler
Posted 22 Apr 2024
Walkable distance from train station and easy connection to JFK.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Akinmusuyi, it's wonderful to read that you found the Best Western Mill River Manor's location convenient, with easy access to nearby transportation. Providing our guests with a seamless experience is one of our top priorities! We trust your travels were smooth and hope to see you again soon.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Thank you for taking the time to submit this feedback, Abdul.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
