Ratings based on 985 Verified Reviews

3.9 out of 5
74% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 4 May 2024
Parking was very limited and not in a great area. The room needed maintenance, limited hot water no a/c. The front desk was rude at checkout. However, the lady that checked us in was very nice and the bed was comfortable.
Comment from Hotel Management
7 May 2024 by Duty Manager, Hotel Management
Hi Augusta, Thank you for taking the time to review your stay with us. I am sorry that you had issues with the hot water and air conditioning during your stay but I hope our team was able to rectify this for you. I am pleased to read about your check-in experience and that you found the bed comfortable. I am sorry there was an issue at check out and will speak with the team about this. Regards, Shona Kapernick Duty Manager
4 out of 5
by A verified traveler

Posted 7 Mar 2024
If you like a pool don't go there is a pool in the dark indoor pool
Comment from Hotel Management
30 Apr 2024 by Karley Beasy, Hotel Management
Hi Ian,Thank you for reviewing your say.We have an outdoor pool, which is surrounded by lighting so I am unsure what you mean by the dark indoor pool?Regards,Karley BeasyHotel Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Feb 2024 on Wotif
4 out of 5
by A verified traveler

Posted 15 Feb 2024 on Wotif
I didn't like the tight bathroom and the difficulty of getting in and out of the shower.
2 out of 5
by A verified traveler

Posted 11 Feb 2024 on Wotif
Staff were rude, and rushed to get you in & out. Not very good customer service.
5 out of 5
by A verified traveler

Good accommodation

Posted 11 Feb 2024 on Hotels
Nice hotel
2 out of 5
by A verified traveler

Posted 11 Feb 2024 on Wotif
Staff were not customer service focused.
4 out of 5
by A verified traveler

Posted 11 Feb 2024 on Wotif
It was clean & comfortable. Easy parking. Staff friendly.
2 out of 5
by A verified traveler

Shocked at Mercure

Posted 13 Jan 2024 on Hotels
I have stayed at numerous throughout Europe and this place was awful. Looks like a tired hotel that they poorly renovated.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jan 2024
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