Ratings based on 710 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
O
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Didn’t like room next to elevator
by A verified traveler
Posted 1 Jun 2024
Clean, great mattress
by A verified traveler
Posted 30 May 2024
Only issuecwas they gave us room keys we opened door soneone else was in room
by A verified traveler
Posted 26 May 2024
For the most expensive nicest hotel in Rochester my room was disgusting and very dirty but everything else was amazing I couldn’t complain
by A verified traveler
Posted 14 May 2024
Staff were all friendly. Lobby is lovely, the rooms and the restaurant needs improvements. Our room was not serviced daily and that really bothered me since we were there 5 days. The bathroom was moldy and the tub did not drain but the shower head was excellent. So its really a mixed bag. If you can get a good rate under $200 its ok but anything more then there are nicer options. Despite its issues I would stay again bec the staff was nice its a decent hotel.
Comment from Hotel Management
17 May 2024 by Marriott Rochester Team, Hotel Management
Thank you for taking time to share detailed feedback and we are very sorry for the challenge with housekeeping and the tub drain as our standard is daily room cleaning unless a guest requests otherwise. We hope you will choose to stay with us again for a truly perfect visit.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
17 May 2024 by Marriott Rochester Team, Hotel Management
Thank you for completing your review and we are sorry you did not have a truly perfect experience.
by A verified traveler from Brooklyn
Posted 11 May 2024
by A verified traveler
Posted 4 May 2024
Great place to stay. Very close to my friends in Rochester. I love how many restaurants there are near by. I’ve never had a problem here room is always clean.
Comment from Hotel Management
6 May 2024 by Marriott Rochester Team, Hotel Management
Thank you! We look forward to sharing your review with the team!
