Ratings based on 988 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Nice hotel
by A verified traveler
Posted 7 Jun 2024
quiet and clean. low pressure shower
by A verified traveler
Posted 5 Jun 2024
We have stayed at this property a couple times to visit the Mayo Clinic. Staff is always friendly and helpful. There is a shuttle to the area hospitals that we utilized and it was extremely convenient!
by A verified traveler from Waterloo
Posted 4 Jun 2024
It was clean, and the area was beautiful.
by A verified traveler
Posted 2 Jun 2024
Pond next door, walking paths, shuttle to hospital and many things close by
by A verified traveler
Posted 26 May 2024
Poor customer service. I had come to the hotel to accommodate some major GI testing I had to do at Mayo Clinic. The man working the front desk didn’t believe that my fridge broke, eventually replaced it, and refused to comp any of the bill even though well over $30 of my special diet’s food went bad in the fridge. I would’ve been better leaving it in the cooler I brought! Food is so important after two days of fasting, and because of this hotel’s receptionist’s poor records of exactly when I asked for a second look at my fridge, I was forced to order delivery I couldn’t afford (would have driven but had sedation that day; not allowed). They said they had no record of me asking them on Sunday, only Monday (after the food went bad) so therefore it was my own fault the fridge didn’t work, apparently. A grueling day of testing and procedures and this hotel provided the bare minimum in service and a low quality ‘welcome home’ to a broken fridge with no food left to eat in it. Still very comfortable; just very unhappy with the some of the front desk staff.
by A verified traveler
Posted 24 May 2024
Very clean
Comment from Hotel Management
24 May 2024 by GC, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 11 May 2024
New, very clean. Check in was quick and our room was quiet.
Comment from Hotel Management
13 May 2024 by GC, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 11 May 2024
I really enjoyed this as a place to stay in Rochester! Easy parking, a delicious breakfast (pancakes, eggs, meat, oatmeal, fruit, cereal), and a workable gym (elliptical, bike, treadmill, dumbbells). Would stay again!
Comment from Hotel Management
13 May 2024 by GC, Hotel Management
Thanks for staying with us. We appreciate your feedback!
