Ratings based on 983 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Entrance hall reeked of marijuana. They also wanted to charge me a fee to checkout early. Really!!
Comment from Hotel Management
24 May 2024 by Hotel Management , Hotel Management
Dear Mark, We apologize for the inconvenience caused during your stay. The odor you experienced is unacceptable, and we are addressing it with our team to ensure a more pleasant environment for all guests. Regarding the early checkout fee, we understand your concern and will review it to ensure clarity and fairness. Your feedback is appreciated, as it helps us improve. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 20 May 2024
It wasn’t terrible but for a night of sleep that don’t hurt your pockets it get the job done.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Wayne, We appreciate your feedback and are glad to hear that you found value in your stay with us. Providing comfortable accommodations at an affordable price is our aim, and we're pleased to have met your expectations in this regard. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 24 Apr 2024
Manager cancelled my booking due to short staff supposedly. They said they called me but no voice message are anything left to let me know. I show up to be told my room was cancelled, they offered me another room at a higher price, I accepted the room under protest as they were not though they cancelled my room. I get to the room the work at all and it’s hot in the room. The ac did not work. Absolute garbage experience
Comment from Hotel Management
25 Apr 2024 by Hotel Management, Hotel Management
Dear James, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, comfortable suite; we will work with our staff to ensure this is an isolated issue. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management
by A verified traveler
Posted 21 Apr 2024
I called to confirm my room and inform them of a late arrival. Our room was sold and they had no availability. Very unfortunate situation to have my family in after a 6 hour drive. I would give it a 1 star, but I get it. It’s a business. They room was rented to someone staying for a month. The young lady at the front desk was apologetic, but some assistance finding a room would have made the experience a little better.
Comment from Hotel Management
21 Apr 2024 by Hotel Management , Hotel Management
Dear Curtis, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced upon arrival. We understand how frustrating it must have been after a long drive. Your feedback is important to us, and we will use it to improve our services. We're glad our staff member was apologetic, and we regret any assistance finding alternate accommodations was not provided. We hope to welcome you back for a more improved stay in the future. Safe travels!Sincerely,Hotel Management
by A verified traveler
Posted 18 Apr 2024
Room was not the cleanest
Comment from Hotel Management
18 Apr 2024 by Hotel Management, Hotel Management
Dear Cassie, Thank you for being our guest and leaving a review. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if we missed any area of your room. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
by A verified traveler
Posted 17 Apr 2024
Had a dog nexts to my room and kept us up most night and did report it to desk 2 times
Comment from Hotel Management
17 Apr 2024 by Hotel Management , Hotel Management
Dear Laurie, Thank you for bringing this to our attention, and we apologize for the disturbance caused by the dog next to your room. We regret that your stay was affected by this issue despite reporting it to our front desk multiple times. We take guest comfort seriously and are addressing this matter with our team to ensure a better experience for all our guests. Thank you for your understanding. We look forward to welcoming you back for a better stay.Sincerely,Hotel Management
by A verified traveler
Posted 17 Apr 2024
Nothing
Comment from Hotel Management
17 Apr 2024 by Hotel Management , Hotel Management
Dear Petroula, Thank you for sharing your feedback. We value guest input and use it to improve our services. Your satisfaction is important to us, and we appreciate the opportunity to address any issues or questions you may have. We hope to welcome you back for a better stay in the future. Sincerely,Hotel Management
by A verified traveler
Posted 16 Apr 2024
Many of the negative reviews I read were unfair. This is an extended stay accommodation not a luxury hotel. It served my needs well.
by A verified traveler
Posted 15 Apr 2024
It was okay overall
Comment from Hotel Management
16 Apr 2024 by Hotel Management , Hotel Management
Dear Rachel, Thank you for sharing your feedback with us. We appreciate your stay and are glad to hear that your overall experience was satisfactory. Your comments help us understand our guests' perspectives and improve our services. We hope to welcome you back for an even better stay in the future. Sincerely,Hotel Management
by A verified traveler
Posted 15 Apr 2024
For a smoke free facility, the whole place smelled of cigarettes, our room and hallways. Carpet was dirty and severely worn. Toilet, look like someone just flushed after leaving a deuce. Looked like pubic hair in and on the side of the tub. The outside was dirty.
Our first impressions of the place were " well, let's just get into the room and make our decision "
It was a no brainer! Although there were no other hotels available in the area due to the solar eclipse, we found one 3 hours away.
Comment from Hotel Management
16 Apr 2024 by Hotel Management , Hotel Management
Dear Donald, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We take cleanliness and guest satisfaction seriously, and your feedback is concerning. We are actively investigating these matters with our housekeeping and maintenance teams to address and rectify any deficiencies. Your comfort and satisfaction are important to us, and we appreciate your understanding. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
