Ratings based on 135 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
We loved the space!
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Kerry,Thank you for choosing Broadway Plaza! We are delighted you loved our accommodations and facility. Please stop by and see us again anytime for another fantastic stay!
by A verified traveler
Posted 26 Mar 2024
Parking was convenient. We had a 2 bedroom 2 bath suite that was very spacious and clean. Plenty of storage if one was to stay for an extended time. Both Mayo and Civic Center were accessible via the sky way. I'll definitely being tell others about Broadway Plaza.
Comment from Hotel Management
31 Mar 2024 by General Manager, Hotel Management
Dear Brenda,We're thrilled to hear about your positive experience at Broadway Plaza! Your satisfaction with our convenient parking, spacious and clean suite, and the accessibility to nearby attractions is wonderful. It's also great that you found our facilities ideal for an extended stay. Thank you for planning to share your experience with others. We eagerly look forward to welcoming you back for another visit!
by A verified traveler
Posted 18 Mar 2024 on Hotels
My daughter had brain surgery so we went here two days before and two more nights, it was very clean, had everything we needed to cook meals. The staff were amazing! And it was right by the Mayo! It was the perfect set up for us, where we could be together but also have our own space if needed! Having the washer and dryer was great! Worth every single penny! The parking ramp was very close. The restaurants were walking distance and had the cutest shops! I recommend this hotel to anyone. My only complaint was that I could not figure out the steam room. But the sauna worked. The hot tub was out of service but they did post that on the hotel site. Seriously loved it! Ty for the best stay.
Comment from Hotel Management
21 Mar 2024 by General Manager, Hotel Management
Dear Angela,It was a pleasure hosting you at Broadway Plaza! We're glad our clean, comfortable rooms had everything you needed and that our location was ideal for your needs. Our friendly staff will also be glad you felt welcome while you were here. Thank you for the kind review and recommendation. Please come see us again soon.
by A verified traveler
Great for Mayo visit!
Posted 4 Feb 2024 on HotelsWe stayed at Broadway Plaza for a Mayo Clinic workup for my son. Our stay was in the winter. So, the hotel’s connection to the Skyway that leads to Mayo was essential. There were days when my son and I were too tired to push him the teo blocks in a wheelchair to Mayo made is wish that the hotel had shuttle service. But, we managed. The concierge met my son when the Airport Shuttle arrived and brought the wheelchair out to the shuttle and helped him get in the wheelchair.
The concierge staff was very knowledgeable about local restaurants and delivery services. It would have been helpful if the hotel had free breakfast. But, there is no restaurant service within the hotel. There is a large fully equipped kitchen. So we were able to get Walmart groceries and cook in the kitchen.
Comment from Hotel Management
5 Feb 2024 by General Manager, Hotel Management
Dear Karen,Thank you for choosing to stay at Broadway Plaza. We are delighted to know that the connection to the Skyway was helpful for you, especially during the winter season. We're also happy to hear that our concierge team was courteous and knowledgeable, making sure that you were comfortable from the moment you arrived. Your feedback on the need for a shuttle service is appreciated, and we will take it into account to enhance the guest experience. Our aim is to provide our guests with a comfortable and convenient experience, and we look forward to welcoming you back whenever you need a place to stay.
by A verified traveler
Posted 14 Dec 2023 on Hotels
by A verified traveler
Posted 11 Oct 2023
Our apartment/room was wonderful and it made my trip to the Mayo Clinic a much more pleasant experience. I would definitely recommend Broadway Plaza to anyone traveling to Rochester.
Comment from Hotel Management
14 Oct 2023 by General Manager, Hotel Management
Dear Marlaina,Thank you for your glowing review! It's great to hear that our apartment-like room could make your trip to the Mayo Clinic more comfortable. Your five-star review means the world to us, and we're thrilled you'd choose Broadway Plaza for future stays.
by A verified traveler
Posted 2 Aug 2023
Great location! Property amenities need better maintenance
Comment from Hotel Management
6 Aug 2023 by General Manager, Hotel Management
Dear Graciela,Although our amazing location impressed you, we're sorry to hear that the upkeep of our facilities did not. Rest assured, our team will look into your comments further and take swift action, as we are always looking to improve. Thank you, and we cannot wait to host you again soon.
by A verified traveler
Posted 8 Jul 2023 on Hotels
by A verified traveler
Posted 31 May 2023
2 blocks from Mayo Clinic. Safe at night. No outdoor patio or sitting area.
Comment from Hotel Management
4 Jun 2023 by General Manager, Hotel Management
Dear Landon,We were happy to provide you with convenient, safe accommodations, and we appreciate your suggestion for additional amenities. The next time you're in the area, please come see us again at Broadway Plaza!
by A verified traveler
Posted 21 May 2023
The main issues: room had very little sound proofing. You could hear phone conversations in the rooms next door, sneezing, coughing, moving a chair, people in the hall, as well as any street noise (and I was on the 14th floor). Some nights this meant motorcycles or ambulances waking me up after midnight. Thankfully I didn't have bad neighbors, but if you get one, you'll be in for a bad time.
The other issue: a lot of things were either breaking or just needed to be refreshed. The mattress had a massive sinking spot on the right side, presumably where everyone tried to sleep. The thermometer looked like it was from the 80s and was impossible to set to a consistent temperature. I found myself having to manually adjust it every half hour just to keep it at a comfortable temperature. One day, it broke altogether and got hot in the room. One of the electrical outlets wasn't working, then another stopped working, then one of my keycards stopped working.
Everything else was good though. It was a nice amount of space. The wall next to the toilet was covered in something that clearly sprayed up and hadn't been cleaned. At first I thought it was urine. I'm still not sure. Either way, it should be cleaned...
Comment from Hotel Management
23 May 2023 by General Manager, Hotel Management
Dear Daniel,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable as we strive to improve our facilities and services. Please know that we take these matters seriously and are actively addressing them to provide a better experience for our guests. We appreciate your patience and understanding. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
