Ratings based on 162 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Team Mercure Han Sur Lesse, Hotel Management
Bonjour Pierre,Merci pour votre commentaire.Nous sommes contents que votre séjour se soit globalement bien déroulé.Au plaisir de vous revoir bientôt.Cordialement,Team Mercure Han Sur Lesse
by A verified traveler
Posted 3 Mar 2024
Beautiful new hotel with fab pool.
Comment from Hotel Management
4 Mar 2024 by Team Mercure Han Sur Lesse, Hotel Management
Dear Guest,Thank you for sharing your kind review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We can't wait to see you again!Team Mercure Han Sur Lesse
by A verified traveler
Posted 3 Oct 2023 on Hotels
Comment from Hotel Management
12 Oct 2023 by Team Mercure Han Sur Lesse, Hotel Management
Hey there,Nama,Thanks for sharing your experience with us.We're happy that you chose to stay with us and are glad to know your experience was enjoyable.We’d love to see you again ASAP.Cheers Team Mercure Han Sur Lesse
by A verified traveler
Posted 23 Sep 2023 on Hotels
Comment from Hotel Management
26 Sep 2023 by Team Mercure Han Sur Lesse, Hotel Management
Hey Cobain,Thanks for taking the time to share your experience with us.We're pleased to know that you found our hotel clean, comfortable, and in excellent condition. Our team works hard to maintain a high standard for our guests. However, we're sorry to hear that our service didn't quite meet your expectations. We'll definitely take your feedback on board and strive to improve in this area.We hope to see you again soon for an even better experience. Take care,Team Mercure Han Sur Lesse
by A verified traveler
Very good hotel
Posted 5 Sep 2023 on HotelsStaff very helpful, breakfast good and the area is a very nice place to stay.
Comment from Hotel Management
18 Sep 2023 by Manager, Hotel Management
Dear David,Thank you very much for this kind review.We're thrilled to hear that our helpful staff, tasty breakfast, and lovely surroundings made your stay enjoyable. It's always great to know that our guests are having a fantastic time at our hotel.We hope to see you again soon for another memorable experience in the beautiful Ardennes region!We hope to welcome you back for another enjoyable visit.Best wishes,
by A verified traveler
Posted 26 Aug 2023
If it wasn't for a very minimal breakfast I'd rate this hotel higher, but the breakfast might come as a disappointment. It was hard for the team to cope with the fully booked property as utensils, coffee cups, clean plates were almost missing half an hour before closing.
The variety of hot meals was also very basic.
On the other hand it is absolutely fantastic for a hotel to have EV charging points in the garage. Thank you for that.
Comment from Hotel Management
30 Aug 2023 by Team Mercure Han Sur Lesse, Hotel Management
Hi Roman,Thanks for sharing your valuable feedback with us. It means a lot!We're thrilled to hear that our EV charging points in the garage were a hit for you! However, we're sorry to hear that our breakfast didn't quite meet your expectations. We usually offer a buffet breakfast with a variety of options, but it seems we may have been busier than usual during your stay. We'll definitely take your feedback into consideration and work on improving our breakfast service for future guests.We hope to see you again soon for an even better experience! Take care, Team Mercure Han Sur Lesse
by A verified traveler
Nice hotel stay ruined by poor dining experience
Posted 13 Aug 2023 on HotelsNice hotel in the centre of Han sur Lesse, about 19 minutes walk from the caves / animal park complex. As the car park was already full we were told we should simply find a space on the street and move the car the next morning by 8am when street parking would be charged again.
The low point of our one night stay though was dinner: although food was nice the service was amongst the worst I have ever experienced. Two hours for a two-course dinner (starter and main), including being asked halfway through if we were ready for dessert when we had been waiting for an hour for our main course; then being given the wrong food. And not a word of apology for the chaos throughout, or even a glance from the staff. I’d like to think this was a one-off due to staff being (or looking) untrained but I would not be willing to try again
Comment from Hotel Management
14 Aug 2023 by Team Mercure Han Sur Lesse , Hotel Management
Hi Robert,Thanks for sharing your review with us!We are glad to hear that you enjoyed our central location and found our hotel to be comfortable. It's great to know that our proximity to the caves and animal park was convenient for your visit.However, we are truly sorry to hear about your dining experience at our restaurant. We understand that the service did not meet your expectations and we apologize for any inconvenience this may have caused. We will address this issue with our team to ensure that we provide a better experience for our guests in the future. As for the parking situation, we apologize for the inconvenience and appreciate your understanding in finding alternative street parking.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards,Team Mercure Han Sur Lesse
by A verified traveler
Posted 26 Jul 2023
Comment from Hotel Management
31 Jul 2023 by Team Mercure Han Sur Lesse, Hotel Management
Hi Gilbert,It's rewarding to know that you had such a pleasant experience with us We look forward to a return visit from you in the future.Best wishes,Team Mercure Han Sur Lesse
by A verified traveler from Mill Valley
Posted 16 Jul 2023
The property is new and the room we had was well laid out for family with kids. When walking in there is a nook with bunk beds. The a small kitchen and the a queen bed. Only downside was that ac did not work and the removed parking charge to address this inconvenience. Keep in mind that many of the restaurants closed their kitchen at 1830. The hotel kitchen was not open at all.
Comment from Hotel Management
1 Aug 2023 by Manager, Hotel Management
Hi there,Thanks for reviewing your stay at our hotel.We are delighted to hear that you found our family room layout to be well-suited for your needs, and that you appreciated the bunk beds and kitchen area. We apologize for the inconvenience you faced with the air conditioning, and we're glad that the parking charge was removed to address this issue.Our restaurant Merlesse is usually open on specific days, offering a fine dining experience with locally sourced cuisine. We recommend checking the opening hours and making a reservation in advance for your next visit. Additionally, there are various dining options in the village and Rochefort, just a short drive away.We hope to see you again in the future.Kind regards,
by A verified traveler
New property/comfortable
Posted 9 May 2023 on HotelsCheck in person was very helpful. The room had less floor space than most rooms we have stayed in but was very well appointed with lighting and amenities. We would recommend it to friends.
Comment from Hotel Management
12 May 2023 by Team Mercure Han Sur Lesse, Hotel Management
Hi there,It’s kind of you to share this feedback with us.We're glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us We look forward to welcoming you back on a future occasion.Best regards,Team Mercure Han Sur Lesse
