Ratings based on 613 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
It's ok but noisy. Privilege rooms are well-equipped and comfortable. The doors to the rooms slam shut, which doesn't seem to be the case at more modern hotels. Would stay again but wouldn't be first choice and much more a last resort.
Comment from Hotel Management
6 May 2024 by Rama, Hotel Management
Dear JonathanThank you for taking time to share this constructive feedback further to your recent stay here with us. I noted your feedback, we will certainly work on all points for improvements. we do hope you will give us an opportunity to serve you better. RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 3 May 2024
Just loved
Comment from Hotel Management
3 May 2024 by Rama, Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Good hotel, nice and clean with friendly, polite staff. Had a great stay. Very happy .
Comment from Hotel Management
28 Apr 2024 by Rama , Hotel Management
Dear PaulThank you so much for this 5 star rated review and your kind words. I will share your excellent feedback with the team, sure they will be thrilled.we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 20 Apr 2024
Generally good value. It was not made clear at booking that breakfast was not included. This requires improvement. I am unsure if this is Expedia or the hotel but both need to address this.
The chair in my room, while comfortable was rather worn and needs repair or replacement.
Good attentive and helpful staff.
Comment from Hotel Management
21 Apr 2024 by Rama , Hotel Management
Dear Kenneth,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I noted all key points from your feedback. We will certainly work on all of them individually.We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 16 Apr 2024
Lovely facilities. Staff were very helpful
Comment from Hotel Management
16 Apr 2024 by Rama, Hotel Management
Dear Flora,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Rama , Hotel Management
Dear KerryThank you so much this 5 star rated review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 16 Mar 2024
Very good breakfast
Comment from Hotel Management
16 Mar 2024 by Rama, Hotel Management
Dear TammyThank you so much for taking time to award a 4 star rated review to us further to your recent stay here with uswe look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 3 Mar 2024
Great staff lovely room lovely stay 5*****
Comment from Hotel Management
4 Mar 2024 by Rama , Hotel Management
Dear AmandaGood Morning. Thank you so much for taking time to share this 5 star review and your kind words further to your recent stay her with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 17 Feb 2024
Staff super helpful, nothing was too difficult for them. Excellent room amenities. Fabulous spa.
Comment from Hotel Management
17 Feb 2024 by Rama , Hotel Management
Dear AndrisThank you so much for such a fabulous review of your stay with us. We are delighted to learn you enjoyed your stay with us.we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
17 Feb 2024 by Rama, Hotel Management
Dear GaryThank you so much for taking time to share 5 star rating further to your recent stay here with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager
