Ratings based on 986 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Not a lot of food options. What’s there is crazy expensive.
Comment from Hotel Management
28 May 2024 by Sam's Town, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.
by A verified traveler
Posted 23 May 2024
Absolutely will never stay there again. Carpets in the room smelled need to be replaced with tile,or hardwood.The tub was stained, lamp shade also stained, the end table in bad condition. No surprise the Hollywood was full and they were empty. No night or early desk clerk.
Comment from Hotel Management
27 May 2024 by John, Hotel Management
Dear Alifonso,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing
by A verified traveler
Posted 20 May 2024
Staff had a take it or leave it attitude.
Comment from Hotel Management
21 May 2024 by Sam's Town, Hotel Management
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.
by A verified traveler
Posted 18 May 2024
This hotel needs some updates. There’s nothing in the area other than the casino.
Comment from Hotel Management
20 May 2024 by John, Hotel Management
Dear Angela,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
17 May 2024 by John, Hotel Management
Dear Chad,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
28 May 2024 by Sam's Town, Hotel Management
Thank you for visiting us! We’d love to have you visit again.
by A verified traveler
Posted 13 May 2024
Great staff we had a lot of fun
Comment from Hotel Management
14 May 2024 by John, Hotel Management
Dear April,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing
by A verified traveler
Posted 13 May 2024
The hotel is a little outdated and the fridge was leaking. It’s a fun casino though.
Comment from Hotel Management
13 May 2024 by Sam's Town, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.
by A verified traveler
Posted 10 May 2024
This is a terrible property. It is dated, dirty, and falling apart. Was originally scheduled for a 3 day stay. I had a family emergency and had to leave after one night. If it was not for the emergency, i would have left anyway. The room was disgusting and dirty. My wifes feet were black from walking on the carpet in the room. The furniture looked like it was from the 80's, chipped and falling apart. The base for the bed was a queen size with a king size mattress. Nothing is open during the week and the casino was a joke. All the table games were closed. Unless you just want to play slots, don't bother. There are other casinos in Tunica, so go there instead. This place should be 1/2 star......
Comment from Hotel Management
11 May 2024 by John, Hotel Management
Dear Kevin,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing
by A verified traveler
Posted 5 May 2024
The air-conditioning did not work. The bed was wearing out!!!! People were super nice.
Comment from Hotel Management
6 May 2024 by Sam's Town, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.
