Ratings based on 630 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Room had not be cleaned very well. Bathroom floors were sticky, mirror and toilet dirty and there was a funky smell in the room.
Comment from Hotel Management
14 Jun 2024 by Quality Robinsonville, Hotel Management
Vicky, thank you for bringing this issue to our attention. Please accept our sincere apologies for condition of your room. I can understand your frustration. We pride ourselves on giving the best possible guest experience. I’m sorry we fell short in this instance and wish we had had the opportunity to correct the situation while you were still here. We are looking into what happened to the room to address your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 9 Jun 2024
Friendly staff and continental breakfast. Close to casinos.
Comment from Hotel Management
10 Jun 2024 by Quality Robinsonville, Hotel Management
Karla, thank you for taking the time to complete this survey about your recent stay with us. We are happy that you enjoyed our breakfast and friendly staff and our proximity to the casinos. Please visit us again when you are in the area.
by A verified traveler
Posted 24 May 2024
Hotel was out in the middle of no where and no good dining close by.
Comment from Hotel Management
28 May 2024 by Quality Robinsonville, Hotel Management
Robert, thank you for your feedback regarding your recent stay with us. I would like to apologize that you were unable to find nearby dining to your taste. I understand that you may not be interested in the dining at the local Casinos, but I hope that we were able to direct you to the several dining options within 5-10 miles of our location. I hope when you are in the area that you will consider staying with us again and enjoy the local dining.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Quality Robinsonville, Hotel Management
Mike, thank you for taking the time to complete the survey regarding your recent stay with us. We strive to offer every guest the best experience and your positive feedback means a lot! We are glad that you enjoyed your stay and hope you will stay with us again soon.
by A verified traveler
Posted 15 May 2024
I paid for a two night stay and did not stay, I was then told i would be fully refunded but was later told i would not. I would never recommend booking throught Expedia even in life.
Comment from Hotel Management
17 May 2024 by Quality Robinsonville, Hotel Management
Thank you, Katrice, for taking the time to complete this survey regarding your recent stay with us. I am sorry that you were unable to obtain a refund from your booking agent after you checked out a day early as we already refunded the agent for that night. I hope that while you were here everything exceeded your expectations. We pride ourselves on giving the best possible guest experience using the feedback and comments we receive. We hope to see you again soon so that we can provide you with that superior experience.
by A verified traveler
Posted 12 May 2024
Joyce did a great job keeping the front and breakfast areas clean and organized.
Friendly 👍
Comment from Hotel Management
13 May 2024 by Quality Robinsonville, Hotel Management
Corey, thank you for praising a member of our staff. Our staff works hard to provide an excellent experience for all of our guests. We appreciate the kind words and comments and look forward to seeing you again soon.
by A verified traveler
Posted 25 Mar 2024
Everything was great we really enjoyed our visit with you guys ❤️
Comment from Hotel Management
25 Mar 2024 by Quality Robinsonville, Hotel Management
Diana, thank you for completing the survey regarding your recent stay with us. We appreciate the positive feedback and comments. We are glad that you enjoyed your stay and hope to see you again soon.
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by Quality Robinsonville, Hotel Management
Thank you for completing the survey regarding your stay, Mel. We appreciate the positive feedback and are glad that you enjoyed your stay. We look forward to seeing you again soon.
by A verified traveler
Posted 1 Mar 2024
They were doing a remodel, carpet in hallway torn up, etc. which made a 1inch difference to tile. Easy to trip on? I was in a handicap room, which was great, but it was next to outside doors, which was very noisy until midnight, and then about 12:30 some woman brought in a barking dog, she had not paid for. So I did not get to sleep until after 1am.
Comment from Hotel Management
2 Mar 2024 by Quality Robinsonville, Hotel Management
Thank you, Evelyn, for responding to the survey regarding your recent stay here. I am glad that overall, you had a great stay, but would like to apologize for any inconvenience you had. The carpet install has been completed, so I would like to invite you to stay with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
14 Feb 2024 by Quality Robinsonville, Hotel Management
Thank you, Ferrell, for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
